Comfort MedicalReviews of comfortmedical.com

I requested a reorder via email 5/5. Number one problem- there is no indication from Comfort Medical that the request was received. Clients need some type of confirmation. And certainly if there is a problem, Comfort Medical needs to reach out to the client. That was my problem #2. I realized on 5/19 that I have not received my catheters and I was on my last box. I spoke with Michelle and then a manager, Maria. She said they hadn’t received a new prescription from the Dr even after reaching out. I called my Dr’s office - they had not received a request from Comfort Medical. I found out that they were calling my old Dr even though I had updated the info in April. I was told by Maria they would look into my reorder and Michelle would call me back on May 22. I did not receive a phone call back. I called Aetna on 5/23 to explain I was having a problem getting supplies or answers from Comfort Medical. A three way call was set up and we spoke to Vanessa. I then asked for a manager and I spoke to Cynthia. She was finally the 1st person on the Comfort Medical side to find the problem. Within a few minutes, she saw that there was a problem with the diagnosis on the prescription. She got it all taken care of. I am very appreciative of Cynthia, but why did it take from 5/5 reorder email until 5/23 to rectify the problem. And I spoke to 4 different people, 2 of which were managers. I explained to Cynthia it is important for clients to have communication from Comfort Medical, especially on those reorders. And perhaps retraining for some staff on rectifying problems. I changed suppliers because of these types of problems, so I hope to see an improvement with Comfort Medical. I really don’t want to change again. Please feel free to reach out to me.

Dependable product delivered on time- what could be better?? An oddity- catheters were delivered in 2 shipments, no problem. But each had a partial box in a plastic bag. First, shipped 347-17 in a baggie and the second, shipped 193 with 13 in a baggie. All loose catheters appear intact, but isn't this odd?

I have consistently been unable to speak to anyone without a BERY LONG hold. Also consistently not getting calls back when I choose the option for a call back. Also have been sent incorrect orders on multiple occasions. I am becoming very concerned about the lack of consistent customer service with this company.

I've using this company since last July. They send an email saying I'm ready for reorder, I just click and they send it out. It arrives quickly. This last order however I decided to add a couple things, which were in my script. I called got it set up. There was an issue with my insurance so they called me. They were updating their system. I got it figured out and called back on a Friday they said someone would be calling me back. I waited until Monday and no call. Tuesday I call, they take my info for a call back. Within a couple hours I received it and got insurance figured out. I didn't hear anything from them if my order was being sent. After a couple weeks a box showed up with my supplies.

Comfort is always very efficient with excellent follow up and courteous service. Personnel are customer-oriented and knowledgeable.

The wait time to reach a representative with a simple question was excessive. I ended up going to the app where I was able to change the order. It was not clear to me that you could change the order online, but seems it is.

Easy answering questions online and ordering.

I called Comfort Medical, asked to speak to a representative and was told that someone would take the information and Comfort Medical would call back. I gave them the info, never received a call back so I have no way of knowing whether my issue was resolved or not.