Comfort MedicalReviews of comfortmedical.com

so i'm completely updating my orginal review, today i got a phone call from Dena at Comfort Medical and she talked me through how best to handle the auto-reorder call should i get one again while driving. Dena also recommended using the app, it's already downloaded and installed on my phone and i tell you what it's a simple app to use and THANX to Dena for explaing how to sign-up on the app, not sure i could've done that without her advice...THANX Dena!!

Item # 6232155 was NOT ordered. Item # 7717 was ordered, but NOT Recevied.

This company is very helpful when I need supplies for my husband. They know what the insurance will cover when I ask them. Very courteous and prompt on delivering.

I have been trying to get travel catheters and no one will answer the phone, or if they do they say someone else needs to talk to me and they take my information and never call back. I have called many times and it is frustrating that no one will return my call. I just received an order that does not have what I need because I can't talk to a real person, just a machine.

My catheters didn't arrive until the afternoon the day after I was out of caths. I've been worried that this would happen as a result of the limit of ten days on hand before being able to RO. Suggest a new look at the algorithm.

We didn't have insurance for about 6 months. Once we got the new insurance I made a call and they sent everything before we even knew it. They are so considerate of our medical needs.

This is what I sent to customer service. Dear Linda Carter, I wanted to take a moment to express my deepest gratitude for your incredible support and assistance. Your generosity in providing the catheters I needed was truly a lifesaver, and your guidance throughout the entire process was invaluable. I am amazed by your dedication and efficiency, as you not only walked me through each step but also ensured a prompt delivery of the catheters the very next day. Your kindness and attention to detail have made a significant impact on my well-being, and I can't thank you enough for your selflessness and care. Your unwavering commitment to helping others is truly inspiring. With heartfelt appreciation,

It's become very difficult to speak to a customer service person. Then on two separate occasions, once I did, they did not do what they promised to do. I STILL do not know if my financial hardship request was approved and is on file. It's very frustrating. Comfort Medical used to be extremely efficient, professional and friendly. Seems they have lost that value. I miss it.