Comfort MedicalReviews of comfortmedical.com

Great customer service and excellent communication. Thx you….

This is my first experience with an ostomy. The staff at Shends Hospital recommended Coloplast products. I worked with Rebecca Zamora a Consumer Care Advisor at Coloplast. She recommended Comfort Medical because they were local and very reliable and she was correct in her assessment. An order was placed on April 12 2022 and I recieved the products on April 16th 2022. I am quite satisfied with the products.

I called in desperation. I had placed an order in Jan but come April my Dr still had not contacted comfort medical. I was exhausted, mad, angry, hurt and worst of all I had no flanges or pouches. I was literally in a towel for days. I had received samples from the makers but they were gone. They were so helpful!! Within 24 hours I had some sample flanges and pouches of my brand! I spoke with several people who helped my Dr get himself in gear and send my prescription renewal. Within one week I had all my supplies!! This company went above and beyond to help me. I don't ever want to change companies and I let my insurance company know it!! Thank you comfort medical... I'm truly grateful and humbled by your kindness!!

Terrific experience, you helped me switch from the big catheter to the compact and I tried ordering online and it was awesome. Everything went so smoothly. I recommend Comfort Medical.

I am very happy with my experience with Comfort Medical. They went above and beyond to help with my son's needs. I am so glad my doctor's office referred me to this company. Many thanks to everyone that helps to make it all happen.

Great service and product

The ordering process and the follow through was great. I was on a 3 way call with my doctor when we ordered it from a gentleman I did not get his name. Then I recieved a follow up call from Faith, who was absolutely wonderful. She explained the whole process to me let me know when I would be receiving my catheters and explained my insurance coverage and my out of pocket cost. I received my catheters on time, now I'm just waiting for my billing statement.

I waited for two weeks for a shipment to arrive at my door with my son‘s ostomy supplies. After running out of supplies I contacted the company to be told that one item from the entire order was not available. Because of this one item, the entire order was held up. It would’ve been great if someone had taken the time to call me to let me know that an item was not available and asked me if I chose to substitute it with something else. I then would’ve had the option to either exchange the item delete the item or continue to wait. The entire order would not have been placed on temporary hold. I ran out of supplies but luckily I was able to find enough necessary pieces to get to the delivery the next morning. The customer service rep on the phone assured me that my order would be sent overnight. I was a bit skeptical because the following morning was a Saturday but as promised the order was there I greatly appreciate all the help I was given on the phone by the customer support rep team