Comfort MedicalReviews of comfortmedical.com

THEY WERE VERY POLITE,PLEASANT AND HELPFUL WHEN I WANTED TO OPEN AN ACCOUNT. THEY TOLD ME WHAT I NEEDED TO DO AND TOOK ALL THE INFORMATION. HOWEVER, I ASKED THEM TO CALL ME IF THERE WERE ANY ISSUES SETTING UP THE ACCOUNT AND SHIPPING THE SUPPLIES. I WAITED ALMOST 2 WEEKS AND HEARD NOTHING SO I CALLED AND WAS TOLD THEY WERE WAITING FOR MY DOCTOR TO SEND THE RX..I CALLED MY DOCTOR AND WAS TOLD THEY SENT THE RX ON AUGUST 1 ( THE DAY I OPENED THE ACCOUNT) AND WOULD SEND ANOTHER. THAT WAS AUG 12. I FINALLY CALLED AGAIN ON AUG.15 AND WAS TOLD MY ORDER WAS READY TO SHIP..IT ARRIVED ON AUG.2O. THE ORDER WAS CORRECT AND I HOPE THINGS CONTINUE TO GO WELL. THE OTHER COMPANY WE USED FOR 6 YEARS WAS NOT VERY RELIABLE.

Customer service reps Are GREAT Very helpful

Our needs were taken care of immediately. I couldn’t be happier with my experience with Comfort Medical

I cannot stand working with this company. Ever since they took over Rocky Mountain medical (who had amazing customer service!) I’ve had nothing but problems getting my orders, getting the products I need and to trying communicate with with people is virtually impossible. I call with a question and I’ll get transferred to someone and it just rings and rings. The last time someone actually called me back she was so rude and kept talking over me and wasn’t able to help with the problem I was having. Seriously looking for other companies to give my business too!

I ordered sureprep skin barrier wipes - double checked with the rep that we had the right ones. He sent skin prep pads with alcohol ( a black pkg) not the white pkg barrier wipes that do not have alcohol. My skin is very enflamed and this HURT when I used the new alcohol pad that he said was “ the same thing” nope. Not the same. Very painful and frustrating. I’m new to all of this but will know next time to have product numbers.

Very professional on the phone and very quick delivery but a substitution in what was ordered.

I used to get my catheters and other supplies from Byram Healthcare. After quite a few years of just terrible service, my supplies would be late, missing, they would never call me to let me know what’s going on. I would have to call and I’d be put on hold for 30 to 45 minutes up to an hour sometimes waiting for a customer representative to pick up. Once they picked up and they look up my account online they still didn’t know what was going on sometimes would say I’m sorry. Last month when I called Byram I said I have no catheters left what’s going on they couldn’t tell me, I asked for a supervisor, and they said she’s busy she will call you back. She never called back. I called again the next day to ask what’s going on they had no record of my calls, that’s when I said enough is enough . After so many years I called my doctors office and asked my doctor to recommend another company for me. Comfort Medical was recommended to me. I gave them a call, and they were so polite, so friendly made everything easy for me. They even called my doctor to get all the information and what I needed . Within a matter of days I got my new catheters and supplies from them I couldn’t believe how easy it was. The customer representatives were very friendly, very helpful, very knowledgeable and getting through to them was quick and easy. I wasn’t put on hold for a minimum of 20 to 30 minutes up to one hour, like before with the other company. I couldn’t be happier with Comfort Medical . Keep up the great work.

I have nothing but good things to state about my experience with Comfort Care. Reina and all the others have been more than helpful to me. Keep up the great work!!!