Coastal Moving ServicesReviews of coastalmovingservices.com

CAUTION, this is a Bait and Switch company. Coastal Movers provided me with an original estimate that was almost 4x lower than the actual cost. During the initial call, I provided them with the dimensions of my stuffed storage shed that was to be moved (10'x20'x8' high, which comes out to 1,600 cubic feet), they quoted me a little over $4,000 (but, unknown to me, they had only estimated 431 cubic feet). An initial non-refundable deposit was required at this time in order to move forward in their process. When the quality control member called me to give an estimate according to photos (just two days before the scheduled move was to occur), the price jumped to ~$10,400 and there was no way to get the deposit back—I had to choose to either move forward or lose my ~$1,700 deposit. Feeling stuck, being so near to the moving date, I agreed to move forward and they required another ~$2,500 to continue. The move has not yet happened, I will update this post after that time. UPDATE: On moving day a logistics company showed up with a rented 1,700 cubic foot U-haul truck and two laborers they got off of CraigsList that morning (who had never worked in moving before). The logistics company worker did an estimate of his own and thought the total cubic footage to be closer to 2,000 cubic feet. He called Coastal Movers who called me back with a new price of ~$16,000 (4x the original estimate of ~$4,000). They again asked for more money to go forward in the process and I finally pulled the plug—every time I spoke with them the price went up about $5,000. At this point I have paid them about $4,280 and they refused to refund any of that money. That evening I contacted my credit card company, the one I had used to pay Coastal, and told them my story. They agreed to take the Coastal Movers charge off my bill for now while they investigate the matter. In the meantime, I had another company move my belongings and it came out to just over 1,600 cubic feet—the exact number I gave Coastal Movers from the beginning! It is currently being moved for $7,500 which seems like a fair price for this time of the year (January). I will update this post as events continue to open.

Alex and Denis did a great job! Everything was explained well and the loading of the truck went smoothly.

Coastal moving services told me they were not brokers, gave me a binding estimate and stated my price would only go up if I had an elephant I didnt mention. Quality assurance called 2 days before pick up to go over my inventory once more. I added a few boxes and a mirror. I was told it would be an additional $1500. I was upset but reassured that my price would not go up anymore and said the same line about the elephant. Movers come and it is not coastal, they lied about being a broker. The movers said I was quoted 672 cubic feet but I had 1020 cubic feet so it was an additional $1600. The cubic ft was grossly underestimated and my $4300 move is now $7500. I still have not received my things. When I called to state my complaint I was met with 0 empathy and told I should have went with pods, UhAul or sold my things if I couldnt afford them.

Thank you Coastal Moving for all your help! This big move would not have been possible without all of your help

RUN don't Walk AWAY FROM THIS COMPANY... IF I could give them NO STAR it would be accurate Absolutely, Horrible experience – seriously not recommended... I hired Coastal Moving Services (Boca Raton, FL) for my move from Greensboro, NC to Wilmington, NC only 3 hours away.. it was a complete nightmare. They were scheduled to arrive between 9–10 AM, but didn’t show up until 3 PM — in an unmarked truck, with a Team I could barely communicate with. On top of the extreme delay, their crew damaged multiple antique furniture heirlooms, broke lamps and pictures, and ripped the flooring while removing items from my apartment. This was supposed to be a professional move, but instead they were careless & unprofessional towards the handling of my belongings & this move, Items & property were mistreated and banged around. COASTAL evidently sub contracted SAL'S MOVING COMPANY FROM RALEIGH, that showed up 5 hours late in an unmarked Black Truck (rather sketchy) and not what I expected in any stretch of the imagination. Broken Pieces of Items were HANDED to me at delivery:0 and I was appalled to be told this is how they were when they took them from the apartment I was vacating (absolute lie). They charged me more than DOUBLE what I was Quoted... I filed a complaint with documented pictures as I was told to do with the 3rd Party they told me to contact and was offered $70 for DAMAGE To 3 HEIRLOOM ANTIQUES, Set of Vintage Crystal & decorative Brass Lamps & destroyed the Wood top of my Bench, broke the frame of a picture. I refused the insulting offer as there is no way any of my items can be replaced or repaired for that measly amount. I’ve seen other complaints online about similar issues with this company — damaged items, price changes, and poor communication — and my experience reflects that pattern. I strongly caution anyone considering them for a move.

Where do I start with this company that eventually made pay $18,000. Coastal asked for what was going in the home and I told him stuff in the kitchen (just a refrigerator), living room 2 recliners, large curio cabinet, TV, 2 parrot stands, and some boxes. This was a 1525sq Ft 3 BR 2 Baths and a garage lived there for 25years.!so a long story cluster, Costal Moving was rude to me and blamed this all on me. I was also told that the delivery of my furniture etc I would not be charged NOT I now have to pay the movers almost $9,000, total move from start (estimated $3202.00 Coastal) total paid to these scammers is $21,070.00!!!!! Maybe those of us that have similar complaints can see about a class action suit!!!! I highly recommend NO ONE use this company… !

They change the prices over and over. Hire a respectable company with a good reputation. The price is going to be the same in the end and you might as well get a company that doesn’t hire criminals to move your belongings. They took my furniture apart and threw a plate of glass unwrapped into one of my other boxes obviously it broke. Everything else was good because I wrapped it. I paid $30,000 for a move from Connecticut to Nevada. The driver of the tractor trailer hired locals off of Craigslist to move my belongings inside. One of the movers was very questionable. He showed up later looking for money. I messaged the driver and he told me to call the police if he came back. I thought I was hiring a reputable company. Do your research. Know that you are going to pay a lot especially if you have a long distance move but know you will get what you paid for. Just go with the big names not these criminals.

Never call/email and Never use! If you make the mistake of getting a quote from them they will never stop calling, from different numbers and harass you. They will not listen to you when you say you hired another mover, they will keep calling and texting. If they are this bad at listening to no for just a quote, I cannot even begin to imagine how they will inflate prices on moving day or make mistakes with directions.