Mark S.
Bait/Switch Scam
TL-DR: This is a bait & switch outfit. A broker who will lowball estimates, cash that, then pass the contract on to a Mover that triples the price after your 72 hour cancel period starts. I was quoted a $5k move that now has risen to a staggering $17k - the vendor they sent has 100% negative reviews across the spectrum. My quote skyrocketed on the 01/03 - just as the 72 hour exclusion process began for cancellation, first to double, & then later more than triple. It is unthinkable that such predatory business practices are going unpunished. It is also telling that both Coastal Moving & their Sub Contractors have few if any public review locations. Like thieves, they operate best in the dark.
Response from Coastal Moving ServicesJan 17, 2025
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and understand how stressful it can be when expectations are not met. At Coastal Moving Services, we strive to provide transparent and fair pricing, and we take all customer concerns seriously. We would love the opportunity to look into this matter further to see how we can address any miscommunication or issues that may have occurred. Our goal is to ensure a smooth, seamless moving experience, and we are committed to resolving any challenges our clients face. Please feel free to reach out to our customer service team directly so we can assist you personally. Your satisfaction is important to us, and we appreciate the opportunity to improve.