Coastal Moving ServicesReviews of coastalmovingservices.com

Mario Zapata and Alex Parra were top tier customer service. They made sure I was included in the planning, quality checked all my items, and were thoroughly efficient. I’d recommend Loadrans LLC along with Mario/Alex’s service any day!

I am currently in the process of having this business listed on the off limits list for WA state, JBLM army base. I booked a move, and in less than 24 hours I tried to cancel. The company would not refund my nearly $4000 deposit. Minus the 10% fee as clearly stated on their website. After arguing with them, they finally agreed to return half of my deposit, which I am sure will always be “in the mail”.

I hired this company to move my furniture and it was a complete train wreck from start to finish. Let's start with the first phone call to get the move setup. The secretary Victor answered my call and took my information to give me an estimate. I told him I'd call him back after 2pm to take care of the payment. At 2pm he called me but I was in a meeting so I didn't answer. He called again and I texted him I'd call him back before they closed. He then texted me and I told him relax I was going to call him back.Fast forward to moving day. The company gave me a 2pm-5pm window for arrival. At 4pm the guy called me and told me he was running late and that he wouldn't be to my house until 7pm because the company had him on another job.Then he calls back and says he doesn't have room in his truck he would have to get a U-haul to move my goods. He asked could he come tomorrow. I said yes. He says let's meet at my storage unit at 7am. I agreed. He then calls me shortly after 7 to say he sent a text message telling me that he wouldn't be to my house until 9. Then he gets there and he's alone. He starts his assessment of what needs to get loaded on the truck. The company gave me 50 boxes for packing. They never said I needed to pack the boxes myself. So they guy tells me there's going to be an uncharge to pack my loose items. He continues to say that he would need to go get the materials to pack. At that point im done with this company. You didn't get there on time, you weren't prepared, you have an attitude and you were shady from the first impression. So I fired them and got safe ship moving and storage to do the job. They did a phenomenal job. Save your money and get it done right start to finish.

If I could give zero stars, I would. While customer service was semi-helpful, the actual moving process was a nightmare. It started with the movers showing up 6 hours late, forcing them to work until midnight. Despite most of our items being packed and ready, the price increased drastically from the original quote. To make matters worse, the helpers demanded a $200 tip each—an outrageous request given the service. We had an agreement to keep our belongings in storage until we found a home. Despite being in constant email communication, they suddenly decided to ship everything without warning. We were forced to scramble to find our own storage unit. To add insult to injury, the driver delayed delivery by 4 days, which cost us significantly in lost wages (PTO) while we waited. When the items finally arrived, multiple boxes were crushed and broken. My white couch, which had been wrapped in plastic, arrived with the wrapping gone and the fabric exposed. It is now so filthy I don’t even know if it can be cleaned. I’ve called multiple times; while they gave me the transport company's info, nothing has been resolved. I have moved as far as Europe and back, and I have never experienced such incompetence. Do yourself a favor and stay away from them!

Elton and Victor from Loadrans LLC, arrived on time, very clear communication and worked nonstop. They were very careful with my items.

Armin and Joey were the professional and most accommodating to any of our requests and recommend them highly

Alexei and Yurii were great. Very efficient and every part of the load was excellent. Please send them to unload in Boulder City.

I wish I give ZERO star .Don’t go with this company please . They gave us a price to move us $4000 for three bedrooms, and when they arrived they showed with a designated space for my furniture for one bedroom and can’t take the other rooms unless we pay extra $2000. Please save your time and money and stay away from this company please .