Coastal Moving ServicesReviews of coastalmovingservices.com

Zach and his crew were great. The loaders made sure everything was wrapped well and worked hard. Great job

Whatever you do, DO NOT use this company! I first contacted them because we are moving my elderly mother-in-law and disabled sister-in-law from MD to our home in Michigan. Jason was as nice as could be. He really won me over. He spoke with me and with my mother-in-law, went over her household items, we were paying the movers to pack them up. It's a very tiny house and they aren't bringing hardly any furniture or decor items. Jason sends me the estimate, which was very reasonable, I pay the deposit. Moving day was yesterday and the third party movers they contracted with barely speak English, they arrive at 4 p.m. on a Sunday, and then tell my inlaws the new cost is nearly $2500 more than the estimate Jason had given me because it was "more cubic feet" of items. I don't know how this is possible, considering several items that had been on the original estimate were no longer being moved. Sam, who called me with my final bill of lading had told me we needed $845 at each end for the balance due, now this went up to $2060 at each end!!! Of course I cannot get ahold of anyone from Coastal because now it is Sunday night. I have my elderly mother-in-law and disabled sister-in-law in MD trying to figure out how to deal with this, I'm in Michigan trying to find a solution, while my husband was enroute and in an airport in Philly, I was so furious. This outfit is a TOTAL SCAM. Do not let the nice people who originally talk to you deceive you into thinking this is a good company. I am furious at them and furious at myself for being fooled by their fake reviews on their website and their glossy commercials that are now on my YouTube channel non-stop. I am absolutely sick at the amount of money we now have to pay, and after reading other poor reviews I worry about the condition of their items when and if they finally arrive. The movers also took my mother-in-law's suitcase that was packed for her travel here to Michigan and when they (51 states relocation llc) were contacted they said they were already half-way to New Jersey and wouldn't bring it back. So along with the unexpected huge increase in the move cost, they now have to go buy some clothing so she can travel. This entire experience has been a disaster and you basically have zero recourse to solve the issues. So, all I can say is if you are looking for a moving company, look elsewhere. Coastal presents themselves as a moving company but they are not. You will save a lot of bucks by contacting United van lines or some other reputable mover directly and avoid this "brokerage firm". They are scam artists.

DECEPTIVE - BAIT AND SWITCH - MISLEADING - AVOID THIS COMPANY! Quoted one price and assured on multiple occasions this price was firm. When they arrived for pick up the price was over $3000 more!!!! Unacceptable and your deposit is non-refundable!!!!! They will only offer a credit to use them again!!!! I can’t stress enough—-AVOID!

Very high-pressure and uncomfortable sales tactics. They refused to provide a written estimate, wouldn’t allow time to review it with my spouse, and insisted I stay on the phone or lose my date and discounts. The call ended when they demanded my credit card number without providing anything in writing. Major red flags—proceed with caution.

This company provided a lowball quote, and yes, while everything they added is technically listed in the contract as "may add based on your home and location," they use this liberally. We were nickel and dimed for our entire move: 1. Company delivers in a 52" semi and upcharges for delivery in a small vehicle. $1000. Insane. 2. Lowballed on sq. footage and up charged on inventory; ex: added a small hamper (not on original inventory list) that was packed in a box but said it was 10 sq. feet. Insane. 2. Packing services requested and boxes on manifest, however packers up charged us. Additional $3k. Insane! 3. Mass damages - everything was thrown in wardrobe and refurbished boxes w/ NO packing protection (bubble/paper). We lost games, pictures, glass, etc. This was where I lost it on delivery. We had wedding photos and wall art that was packed between(!) heavy materials from our office w/ no packing supplies. Same issues in the kitchen. Den had everything thrown loosely in a wardrobe box.

THE WORST EXPERIENCE EVER!!!! If I could give them a negative 5 stars I would. They are scammers! The are not a moving company. They use a 3rd party to move me. When I went to Zelle the third party "Ocean moving and storage" it locked my account up. I was unable to Zelle anyone. I contacted customer service and they were very rude about the entire situation.

I hired Coastal Moving Services for an interstate move from NC to FL. I signed a contract and put down a deposit for their movers to come 12/7/25. On 12/6/25, one day before my moving date, Coastal called to tell me that their moving men would not be arriving until my backup date (12/8/25), the day AFTER the moving date between 12-4pm. The actual moving truck driver called to confirm the time and told me that he would call when he was 30 min away. The (new) day of the move, the driver never called. So, at 3:30 I called to ask if he was en route and 30 minutes away. He said he was actually 2 hours away (new eta 5:30). He did not care at all that he had not called me to say he was going to be late, nor that I had now been waiting all day for him to arrive so I could start my move. I immediately called customer service — and they then called dispatch, who informed me that he would definitely be there within the next two hours. He was not. At 6:00 pm, I called the driver again to ask how far away he was, assuming that he would be arriving soon. He said he was STILL two hours away (new eta 7:30). I asked why he hadn't called and how he could possibly STILL be two hours away. He had no answer. I then called customer service again -- and they called dispatch -- who only told me that "delays happen." They were completely unconcerned with the fact that my interstate move was now delayed by TWO days. The driver finally contacted me at 10 pm to say that he had arrived. No explanation, no apology. By that time, based on the driver's lack of communication and undependability, I had already assumed that he was not going to show up and had contacted other moving companies. I did not want this exact scenario to occur once he had all my possessions in Florida, with me wondering where he was and if he was going to deliver them safely. This company is irresponsible and its movers are undependable. Use literally any other moving company.

Zack and his crew were exceptional in every way. I highly recommend this company for your moving needs.