Coastal Moving ServicesReviews of coastalmovingservices.com

I contracted with Coastal to move my son’s belongings from Sacramento to Newport Beach. I was told that on the day of the move I’d get a call from the driver an hour before they arrived and an arrival window between 9-11 am. No call until 1:30 pm, saying they were outside. The movers themselves were fine; quick, efficient, polite. Driver told me to expect delivery in Newport (a bit over 400 miles away) in 3-5 days, despite having been told 1-2 days at booking. Four days later I called to ask about the status of the delivery, and after several attempts to get answers, was told they’d need an additional 3 days and that my son’s things were still in a warehouse. At this point, I was communicating with Coastal’s affiliate, Loadrun, and on more than one occasion was told I’d hear back from dispatch soon, only to have to call back myself because they failed to return my call. Eventually, the belongings were delivered 12 days after they were picked up. Coastal and their affiliate provided very poor service and terrible communication.

They are thieves and liars. Dont trust this company use someone else. Your bill will go up every time you speak with them and they do not care about their customers or their stuff. The only reason for 2 stars is that it’s harder to get removed than a lower rating.

Costal Moving only contracts you up with other moving companies. You will more than likely pay much more than the first quote. The initial load up was fine. The movers did try to add a long walking distance fee to the initial move. I had a tracker on my belongs and saw that our stuff sat in a random warehouse for over a week. When second the moving truck finally arrived (rather late in the evening) my belonging were crammed into a Penski truck with serval other people's belongings. The movers worked hard but, kept asking me what items belonged to me. They had the order for deliveries mixed up and had to unload another persons furniture in my drive way before getting to mine. I had to find my mattress mixed up with someone else's furniture. The movers I was set up with also said I could only pay in cash, money order, or Zelle which felt rather shady. I initially tried to pay with Venmo, but Venmo had issues because it looked like a scam. A few of our things were damaged and broken during the move as well.

Coastal Moving will give you a quote that is entirely false when you furst speak, and they are a middle man at that. They will tell you that they will give you X amount of movers, and that you have Y amount of extra space so no additional charges will apply if you dont exceed that. The will offer you discounts and promises when you sign up, but the day of they send a 3rd party that is not what you agreed to at all that will then say they need to up charge you by over $1000 despite you opting out taking several things from the *original quote*. My issue is with Coastal Moving specifically, and not the 2 men who actually did the moving for us. I would *never* recommend Coastal Moving for any jobs to anyone ever because of their shady business practices and clear bait and switch tactics. I have every intention of filing with BBB as well, because what they did was textbook bait and switch, especially since they knew the situation I was in and took total advantage. 1 star for Coastal Moving, 4 stars for my actual movers. Overall 2 star because of how badly Coastal scammed us and put me in an extremely dangerous situation overall that forced me to grossly overpay for the job. It is listed as unprompted, but my movers gave me this link. I refuse to link my Facebook to this due to the nature of the move and the situation that is ongoing. I am using my Google which de-identifies me. Coastal Moving can figure it out themselves if they want to contact me directly.

Everything was excellent until my things were delivered. The team at Coastal Moving are all very kind and professional. The organization of everything leading up to my move was great. Unfortunately the moving company they outsource to- M&R Expedite Movers did not handle my things with care. I received some boxes covered in oil and tar which ruined some of the belongings, some plastic bins were broken and my boxspring mattress cover was torn, black colored, and very dirty. Affordable but at what price?

I had a very disappointing experience with Coastal Moving Company and would not recommend them for long-distance moves. From the start, there was a serious lack of communication. I was given inaccurate information at the time of signing the contract, and I had to initiate every single point of contact just to find out what was happening with our move from South Carolina to New York. What was especially frustrating was that I was never informed that Coastal Moving Company would not be the actual movers. Instead, a completely different company showed up on moving day, something I had no advance notice of. I was also assured that our furniture would travel on a single truck with no transfers or additional drivers, but that turned out to be false as well. When I tried to contact the original salesperson to get some clarity or resolution, my calls and messages were never returned. This level of service is completely unacceptable, especially for something as important and costly as a long-distance furniture move. Save yourself the stress, look elsewhere for a more transparent and communicative moving company.