Closets By DesignReviews of closetsbydesign.com

I want to be fair. I loved the design. It’s our 3rd job with the company and we’ve had great experiences. The only think is they put an office together for us and the height of the desk is 32 inches. I did ask about the height and they said it was standard. I can’t find a chair that actually lets me sit at it. I was given filing drawers but there is no hook to actually put folders in.

James and Glenn were awesome. They came in with a plan to fix our issue and got it done. Very professional and courteous. Quality employees and a true asset to your team.

I am truly disappointed with Closets By Design. I had hoped investing in a custom closet would be everything that I wish for but instead, I have been sadly disappointed. I was recently visited by Larry McBride a customer relations coordinator whose idea it was for me to spend an additional $3000 to rectify all of the problems that occurred due to the original bad design. Let me say my biggest problem. Is that a standard size hanger can’t fit inside their closet. It hangs halfway outside of the closet, which to me defeats the purpose of having a closet. All he could tell me was that this was standard. This was what people spent hundreds of thousands of dollars on and that I should be satisfied with what I received. The matter is not over for me. I will seek legal council. Yes it may have been specified somewhere on the many documents that this was going to be a 12 inch depth closet however, nowhere in my mind did that register that a custom closet costing thousands of dollars would not be able to house a standard 17 inch hanger, so I am displeased to see the leas

Sara my designer is wonderful. She was prompt for our appointment. I only had one idea for the focal point for chest of drawers lower and shelves upper on one wall visible from the master bath. The rest of the project, I asked if she would design. I trusted her ideas better than my own. She did maximize the space very well. The discount is very good. The special discount of 15% was very nice if I wanted to sign same day. I did, because I'd been thinking about this for two years. We are doing the Master Closet Walk-in. I had had closets in our previous house by another company I could not locate them. But Closets by Design has good online reviews, plus they were prompt to return my call, have everything you could possibly want, and Sara worked diligently with by budget (which I did not tell her the amount until design was complete). I did add a couple of upgrades like soft close drawers, but overall, I think the cost was very reasonable for getting almost all of what I wanted on 3 full walls. The wall with the opened door from bathroom, there was enough wall visible/usable to add a 4-bar jewelry module (choice of different types of hooks). I chose hooks to hang my necklaces. There is such nice hardware to choose from for hanging scarves, hats, belts, etc. I started with necklace hooks; I am sure I might add belts and scarves eventually. I'll try to upload photos for before and after. Their product is made right here in Texas which I liked very much, and I liked the seven-year warranty.

I would recommend Tash Duvall as a Design Consultant for her professionalism, and effective communication. The setup is exactly what I requested, which more than met my expectations. The material is good and the installer was on time, efficient, and did an excellent job.

Message for ClosetsbyDesign. I was looking to purchase some reach in closets and after getting the 40% +15% sales pitch in the mail decided to check it out. Well after checking reviews I decided not to go with ClosetsbyDesign. You should realize bad jobs, errors, delays and apparent ripping people off do not increase your market or image

Zero Customer Service and a production dept that has no clue. My 1 day project is going on 4 months with no end in sight. Maybe they should sub out to another franchise to complete my project. Insisted on requesting and cashing my check although project wasn't complete.

Built in desk system was designed but when it came time to install, there have been many problems. The lights didn’t work, the wood was scuffed and the desk panels were either cut incorrectly or installed incorrectly. They have been here twice since first installation and it remains the same. I haven’t been able to use it.