Closets By DesignReviews of closetsbydesign.com

I would give this company -10 if I could. I signed a contract with a designer that then left the company and there was no follow up for four months. Then I was assigned a second Designer, who also left without follow up from a manager. I have a signed contract with my design for 2 closet walls. After three rescheduling of installation dates, they finally showed up and installed the wrong design, the wrong color, wood, and omitted the second wall. Garret the manager never reached out to ask me how we could resolve the issue refused to return my calls, and told the installation manager that I couldn’t make up my mind and wouldn’t pay them on time. I was out of the country on business and it did slip my mind but I am again the customer. When I did put the 50% deposit down,I signed contract with my design and choice of color, everything slowed down considerably. I was given the option to rip out the wall and reinstall what I originally wanted however, at this point I had been so mistreated and I didn’t trust the company any longer. Pricing is unclear and they offer you a ‘deal.’ it’s really not a deal at all. Their contract system is a mess. The employees are rude, act like they’re doing you a favor and treat you horribly and don’t return phone calls. I asked for a discount to make up for incorrect installation,and I would just keep the mistake that they made and they refuse to give the discount so I hired another company to finish the job. I was just told by email yesterday that they are going to pursue legal action to be paid for a job they never completed.. the most unorganized company I have ever dealt with and I am a businesswoman. I would not recommend this company for anyone.

I am a contractor and I always love to use Closet By designs. They do a great job. Takako she is great very professional. I highly recommend it.

I contacted Closets By Design but decided not to hire them due to a very poor overall experience. The designer (M) I spoke with was pleasant and appeared knowledgeable, but she was very pushy about having me sign the contract the same day — which I declined. She also refused to share the designs she had created, even though I had provided almost all the details. Communication with M was slow ; despite promising quick responses, it often took her several days to reply.At certain point I gave up In addition, the contract they asked me to sign seemed very sketchy and unprofessional. It required providing the credit card details in the contract ! for the first payment (which is unsafe and not recommended), and it is stipulated that the final payment be made upon the arrival of the installation team! — not upon completion of the work. The contract also failed to mention any project timeline. Overall, the terms were unusual and unlike what’s typically seen in this industry. While their prices may seem competitive, I found it hard to believe the discounts were genuine, as the original prices appeared extremely inflated. I strongly advise caution before hiring this company. You’ll find many reviews describing experiences similar to mine. I can’t comment on the quality of their work, as I ultimately did not proceed with them.

I was quite shocked to be asked to pay the balance before they even began the installation. In my case, however it has not turned out well. My install was Mid-September 2025, and the closets are still not to my satisfaction. The finish on the shelves and framing is jagged and unfinished. Almost like the pieces were used. The hanging bars will fall if moved slightly due to ill-fitting hardware. There are scrapes and marks all over both closets. My sales rep was no help at all and kept defending the work without seeing the results. Reached out to Customer Service, they at first appeared to care but the last I heard from them was September 24th more than 2 weeks ago. I am very sorry that I hired Closets by Design and caution anyone considering hiring them to be very sure of what they are paying for. Honestly wish I had just bought pieces from Ikea - far better quality of materials and finishes, and cheaper by thousands of dollars. I am trying to be optimistic that they will make things right, but as time passes, I am becoming doubtful. Two of my neighbours are also renovating and wanted to see my finished closets - I have not shown them as I am embarrassed by what I paid thousands of dollars for. HIRE WITH CAUTION. Suggest you hire another company.

Jose Fernando did fantastic work with our laundry/pantry room! We could not be more happy with the results and customer service!

Takako at Closets by Design is wonderful to work with. She designed closets for both my home and my rental, and each project came out beautifully. She’s creative, fast, and very fair with pricing and a pleasure to work with. The process was smooth from start to finish, and I’ll definitely call again for future projects.

I just had two closets installed, and I wa extremely disappointed. They were poorly designed, with huge amounts of wasted space. The sizing of the drawers is both two big and too small, the depth is too short and everything hangs out weird. Plus there are hikes everywhere! Not custom, not high quality, not good design. I wish I’d just put a bar up and added a ones dresser. It would have been better tban this.

Hard to give a review when they never showed up. I called to see if they were running late. They said someone would call. No one did. Wasting my time with this company. South west Michigan