Closets By DesignReviews of closetsbydesign.com

We had amazing experience with our designer today ! Very professional, efficient, knowledgeable and understood our needs quickly.

They came to measure, and never followed up! Never heard back from anyone lol very strange to come and measure and not provide a quote.

The master bedroom closet came out well, but the installation crew made a mess of my walls when filling in the previous screw holes from the old closet. Instead of just filling the hole with spackle, they made a couple of inch wide repair for a 1/4 inch hole requiring professional help to repair every one of more than thirty holes with texture and paint. The Orlando franchise manager explained that it was in the contract to do a rough repair but this mess they made of the walls was not necessary. Some of the drywall anchors were still in the wall partially sticking out. Totally unnecessary and nothing but aggravation reporting the issue to the company who thinks this is the way it should be done. This is not what you would expect from an expensive nationwide company.

I have never had a worse experience with a company before. The process was flawed from the very beginning and Closets By Design admits it. They know their designer/sales guy measured wrong, didn't take water lines into account and changed the design without my consent and told me via text message--so incredibly unprofessional. I got a sketch on graph paper and that is what they think is sufficient for a $6k install. Why don't they use CAD? I should have seen a rendering at the minimum. I paid for a product that was not what I designed, and they have offered no way of making it right. The design was so flawed the installers had to build a faux wall to make it work and in doing so took up 18" of precious space. I will never work with this company again and wish had read some of these reviews before committing to them; I highly discourage you from working with this company, Aaron and Nick in sales/install specifically. The only good part was the guys that actually installed the flawed design and did the best with what they had-- talk about making lemonade from lemons. If you are unwise enough to do project with these people (DON'T) make sure Aaron is not your sales person and make sure that CJ and Jonathon are you installers. CJ and Jonathon were wonderful, the only acceptable part of this process and company.

We had a mediocre experience with Closets by Design, Niagara office. Our salesperson had visions of grandeur that, when it came right down to it, didn’t work great with the angled wall in our closet, and required some very creative measurement adjustments from two installers on two dates two weeks apart plus additional cuts, materials and fandangling to finally get a finished product. For the $3500 we spent, in all honesty we’d not use them again. It was a TON of money for what we got, for the kind of materials used. We can’t say enough good things about the installers. But not one apology for the inconvenience from the office managers, no offers of any free upgrades for the trouble, not a word. That, to us, smacked of unprofessionalism. And certainly no word from our salesperson who was made aware of the issues.

Had my master closet and linen Closet intalled today by Jesse and he was a true professional. He was quick, very clean and was great. Thank you for a job well done. Now I am very excited to get organized and complete the look. Great job! Thanks Jesse

I cannot sing enough praises about this company in particular our rep from Closets by Design, Jarett Mutts. We used Closets by Design a second time because of the amazing service we had the first time. Jarett was not only a good salesperson he was a great designer. The second time was a larger job and he used his expertise to execute our ideas. There was several areas in our home we wanted to maximize space and he had such inventive and well thought out ideas. He was amazing from beginning through the whole process. We have a rather small flex room that has to serve many purposes including a guest room. Jarett worked tirelessly to assist with getting that idea to a fruition. He measured and remeasured and we fit a single murphy bed that was so well measured it was within an inch of the window sill. It is perfect for our needs. We were skeptical it was not going to be possible but Jarett made it happen! The installers, forgive me I do not remember their names were also kind, courteous, and knowledgeable. They answered all of our questions during installation and got it all done in a day!! We are so happy with our closets and shelving. Don't hesitate to use the company. Ask for Jarett Mutts he is the BEST!!!

AVOID AT ALL COSTS: My Nightmare Experience with Closets by Design I rarely take the time to write reviews, but my experience with Closets by Design South florida was so horrific that I feel obligated to warn others before they make the same mistake I did. From start to finish, this company demonstrated a stunning level of incompetence, dishonesty, and disrespect. Bait and Switch Tactics The sales consultant Karim who initially came to my home showed me beautiful samples and made grand promises about the quality and craftsmanship of their products. What was eventually installed in my home bore little resemblance to what I was sold. The materials looked cheap, with visible issues, mismatched colors, and edges that were already peeling within days of installation. Shoddy Craftsmanship The quality of the product is nothing short of embarrassing. Drawers that don't close properly. . Doors that aren't aligned. Even the hardware feels flimsy and cheap, despite paying premium prices. When I pointed these issues out, I was told that these were "within tolerance" - apparently their tolerance is "completely unacceptable." The Angela Experience But the absolute worst part of this ordeal was dealing with Angela from their team. I have never in my life been treated with such blatant disrespect by a company representative who I believe is management. When I called to address the numerous issues with my installation, Angela was dismissive, condescending, and outright nasty. She interrupted me constantly, accused me of not wanting to pay. When I asked to speak with a manager, Angela said "if you want to speak to the him to give out about me im not putting you through" and that she "didn't have time for this" before putting me on hold for 20 minutes, only to return with the same attitude. Her unprofessional behavior went beyond poor customer service - it was genuinely shocking. No customer deserves to be spoken to with such disdain, especially after spending thousands of dollars on a defective product. Bottom Line Save yourself the money, time, and inevitable frustration. Closets by Design sells a premium image but delivers dollar-store quality with below-zero customer service. There are numerous other closet companies that will actually deliver what they promise without the added bonus of being insulted by staff members like Angela. I've now spent thousands of dollars on the product that I'll likely need to replace within a year. Don't make my mistake - run far away from Closets by Design. One star is one star too many for this company.