CLMBRReviews of clmbr.com

Really disappointed. Waited 6 months for the machine. On delivery day it came 3 hrs after the delivery window without any notice or call that they were delayed. The machine came broken! One of the handle bars was broken and could not be assembled properly even by the technician. Now I have a non-functioning machine taking up space in my home. Customer service is overwhelmed and were hard to get in touch with. They were unable to fix the problem over the phone and now I have to wait for a new part or a new machine which will take months.

Worst experience. I'm writing this on behalf of someone too. Ordered CLMBR and waited forever for delivery. Once it finally arrived, he received a used product. How do we know it was used? There were scratches all over it and it was difficult to assemble, as there were missing pieces to the machine. Once assembled, there was ZERO resistance no matter how much resistance he put on the machine. I thought the nightmare would be over, but pick up never happened. It took over a month to schedule it and once the day came, the XPO driver never knocked on our door. He took a picture of our door and left. Now he's waiting for a new pick up date and wasted 4 months of his time. I can't wait to get rid of this thing in our home. It's clunky, takes up too much space, and doesn't work. BRAVO!

This machine is absolutely awesome! Like many others, I placed my order in late 2020 with an initial anticipated ship date of spring 2021. Well, not surprisingly the CLMBR Team was not immune to the worldwide supply chain disruption nightmare, and it took a little longer than anticipated for me to get the unit, which I eventually got in November 2021. Throughout the numerous delivery date modifications, the CLMBR Customer Service Team was excellent and did everything that they could to communicate the changes and keep me informed of the latest updates. Now onto the machine itself: This thing is FANTASTIC! The instructors are fun and guide you through challenging workouts backed by a great soundtrack, the machine is very smooth and easily adjustable to multiple heights/handle positions, and there is a variable resistance knob that can flip the workout from a leisurely climb to simply break a sweat to a full body burning, soul crushing, "do I have it in me" intense training session, all with the simple turn of a knob. The overall design is awesome, and the machine itself was pretty easy to assemble. I have been a fan of vertical climbing workouts for a few years, and I think CLMBR is the perfect solution for anyone looking for a quick (if desired), effective, and exciting workout. Obviously, it is priced toward the higher end of the home fitness equipment spectrum, but the overall experience and effectiveness make it a worthwhile investment.

I was supposed to have received my machine mid July and I still haven’t got it‼️ I get emails stating that I will be contacted within the next week (twice now) and have still not heard from anyone several days later than last email to them. I just googled “is the CLMBR machine a scam” and came up with this site. I am NOT HAPPY‼️

1.-Not a complainer. Almost never write reviews. 2.-Assembly instructions: many bolts not labeled -at all-. ie: "Use bolt PP" but all labeling ended at H. Figured it out on my own . Drawings lacking. Need to remove pins on both side to assemble corectly but it's not mentioned anywhere 3.-Bougt early October. Received few days AFTER Black Friday promotion. They wouldn't honor/price adjust because purchase was "> 30 days ago", even though they took 7 weeks to deliver. Wouldn't even extend me a 1 or 2 month free subscription. So, a company wanting to develop long term relationships can't even greet a newcomer with some token no-skin-off-their-nose courtesy. Doubt the culture is customer oriented given this interaction.It's all about the $$$. Dissapointed. 4.-Workout is intense BTW. Have only used a few times. 10 minutes > intense than 20 mins on my Concept2 rower. Max resistance , as others have mentioned, doesn’t create that noticeable a difference. Room for improvement on that front for sure.

See my UPDATE (or UPDT?) below. Here is my original review: I just received my CLMBR yesterday, about 4 months later than originally estimated, but given the worldwide supply chain problems, it was somewhat expected and it didn't bother me. The XPO tracking was good and I received text updates, including one 30 minutes before arrival. I had already opted for a cash refund in exchange for choosing to assemble it myself. Unboxing was uneventful, except there was a supplement included that updated the list of hardware. I discovered later that this supplement reversed the ID letters for two of the bolts, but the mistake was obvious and didn't cause any issues. What did prove to be difficult was aligning the axles to the center console. You need to align two sets of holes and it just wasn't happening. I finally noticed two removable pins in the pulleys at the top of the supports that prevented any movement in the pulley system. This seems like a good idea for shipping purposes, but the instructions never mentioned them (I checked twice) and it wasn't until I removed them that I was able to rotate the gears (a tip I only discovered when watching an assembly video that I had to hunt down on their support site) and get the holes to align. In addition, it is very easy to strip the bolts, which have a low-quality look about them. There were also a couple of times where I had to go to their website to see pictures of the assembled units to properly orient certain parts, like the dip bars. The pictures in the assembly manual are not clear enough. All in all, the assembly process needs some refinement. It's pretty clear this is a startup and I'm sure they have their hands full, but many people will be frustrated if these issues aren't fixed soon. Once I was done with the assembly, the CLMBR looked nice and I was excited to try it. I powered on the display, downloaded the mobile app and went through the account creation process. When I was ready, I chose the Just Climb option so I could test it out. The screen with all the metrics came up and I started to climb...and nothing on the screen updated. Just a whole lot of zeros staring back at me. I tried climbing faster, but nothing changed. Hmmm. I tried power cycling the machine, but still got the same result. I submitted a ticket to support (this was on a Friday afternoon) and just received an answer less than 24 hours later. Unfortunately, the only advice given so far was to power cycle the machine, which I had already done. Aside from the non-working metrics, the other thing I've noticed so far is the somewhat noisy/clunky pulley mechanism. Perhaps I won't notice once I'm involved in a class, but I was expecting the mechanics to be a little smoother. UPDATE: About 10 days after I submitted my support ticket, a technician scheduled a Facetime call to help me diagnose the machine. After removing the dip bars and the bottom panel from the console, we went through the various connections to the control board and eventually discovered a USB-C connector was loose (the console comes fully assembled, so it either came loose in transit or wasn't properly inserted at the factory). After I re-inserted the connector, the metrics worked. Both the technician and I were relieved. I've completed a few workouts now and I'm very happy with the machine. I still think it's a bit noisy, but I have my machine in the garage, so it's fine. I also have a Peloton, and the workout experience and quality of instructors is very similar, but the one thing that seems to be missing, for now, is the leaderboard. There is no way to compare your metrics to others, either during class or afterward. Hopefully, that feature is coming soon. What CLMBR has that Peloton doesn't is a benchmarking system. You're prompted to complete certain benchmarks, like how far you can climb in 30 seconds, or how long it takes you to climb 500 feet, and then you'll be prompted to retake those benchmarks about 60 days later to see if you've made any improvement. You can view your benchmark history at any time. It's a nice motivational tool. The other thing I like about CLMBR vs Peloton is the login process. Once you've got the CLMBR mobile app set up and your account created, you connect to the machine by entering a 6-digit code. This is much faster than logging in to the machine by entering your email and password and would make using a friend's CLMBR easier. All-in-all, CLMBR looks very promising, but just know that they need to iron out some quality control and installation issues.

It took a while for my machine to come in, but it was well worth the wait! I have tried many different workout machines, but this is by far the best workout and fits right into my busy work/life schedule. Even a 15 min workout breaks up a major sweat and has me energized for the day. The classes are great and I especially love Ackeem and Courtney’s classes! Plus it takes up way less space than my bike did.

So I ordered my Clmbr on the starter site.. finally came— was dropped off nicely at our house by there was no white glove service as promised. It took a few hours but finally got it together.. the free subscription did not work for the first 3 weeks. Customer Service was actually picking up the phone at first to help.. but now my handlebars are broken and no one seems to answer. I’ve been waiting for a response from the Service team for weeks now after I emailed over the technical issue. Now after using it for about a month I have to say small things bother me- there’s noises that come from the sliders and for the price you would expect it built like a Pelaton. The handlebars jiggle around because the buttons are stuck. I wish the intensity level could be turned up higher… Pros: good workout but pretty sure not going to keep the subscription.. you can do most of it on your own