This machine is the bomb and provides an incredibly effective, zero impact workout. The instructors are so well trained and motivating. Combine this with the wide variety of class choices, from length of time to level of intensity, and I am getting the best workout ever. Also, the delivery and set up were seamless.
Thank you!
Response from CLMBRNov 12, 2021
Shelly,
Thank you for this feedback! We're so happy you love you CLMBR and are happy your experience has been great from start to finish! See you at the top!
-CLMBR Customer Care
SJ
Steve J.
AWESOME!!!!!!
Awesome only begins to highlight my experience. The machine and workout is an absolute joy. I had a couple questions along the way after my order and CLMBR's customer service was awesome and dedicated to helping me get all my questions answered.
I thought I was excited before my order arrived but then I was blown away once it got to my house. The machine is beautiful and the workouts are awesome!
EB
EB
Worth it!
I received my CLMBR and I absolutely love it. The online classes are engaging, motivating and most importantly fun! I can’t recommend this product enough.
BU
Bucio
Still waiting for my CLMBR… My last…
Still waiting for my CLMBR… My last review was in August 27… Once again I had my hopes up! I received a message on October 11, that I will be contacted to schedule delivery day. Still haven’t be contacted and they said it will take up to 2-3 weeks… I am now WEEK 4… shows how much this CLMBR customer service, manager, etc DO NOT CARE of my health. I do not like mentioning that I am disabled person but it is what it is and that’s why I need my machine.
AB
Anonymous B.
These go to 11!
I just got my clmbr today! I ordered it in April. It's a new company. It's a global pandemic. There are massive supply chain problems worldwide. It's a fantastic machine and worth the wait! This is a new company built from the ground up. I'm sure there were some challenges. But today I got it and it doesn't disappoint. I'm sure future orders will be quicker. White glove delivery was excellent and bottom line is.... it is worth the wait! I love that the resistance goes to 11!
ML
Michael L.
CLMBR is a joke
CLMBR is a joke. I have been waiting 6 months. Getting the same email every week. 1-3 weeks. CLMBR says it's taking longer because of my location to the distribution center, but just found out this morning I can get one at best buy in 4 days. This company does not care about its customers. Do not support this company. You can go to the gym for 5 years for the price of this machine.
CD
Catherine D.
Fingers crossed the New One is as amazing as the promises!
UPDATE #2: CLMBR replaced my machine. The install team was great. Fast, communicative, professional. (much better than the ryder driver that dropped and left the first one.) They did a wonderful job. The new machine is much better. Much quieter, smoother. The gear/resistance knob seems to work better as well. I can feel more difference between 1 and 11. (Although, to be fair, I wish it went up higher than 11. For squats and "heavy" work 11 just isnt enough for me and I'm a pretty petite 5'3".) There are still issues with the wifi connection. IT still freezes regularly or looses connection all together. We have had to order a hot spot for the room it is in. But laptops, tablets, etc do just fine connecting in that room 🤔. hopefully the hot spot fixes the issues and I can actually complete a workout straight through.
UPDATE: I just had a call from the founders. They are going to replace my glitchy CLMBR. I am looking forward to getting my new CLMBR and (fingers crossed) revising this to to a 5 star review soon.
I was so incredibly hopeful for this piece of equipment. I am a group fitness instructor and need need quick efficient workouts for my busy schedule. I expected delays with a crowd source funded project, but 5+ months was pretty frustrating. Then I got a call saying I’d have to put it together myself after paying for white glove delivery and install, that sucked. Now the system is glitchy AF. None of the video climbs work, they all keep freezing. The gear resistance doesn’t go high enough to be challenging. I’ve tried reaching out for help and though everyone is very nice, no-one is actually helpful. The paint start chipping after one climb. And 20 minutes into that same first climb it started to make a horrible clicking/clunky noise. I really want to like the CLMBR, but it’s just not a finished product. I’m disappointed that they shipped a half assed attempt and charged so much for it. DO NOT PURCHASE.
Update: Still no help. I have been repeatedly asked to send pictures and videos of the equipment malfunctioning. I have complied. Only to receive very polite emails saying they have no idea when anyone will be able to assist me. That they don't know when the engineers will have a chance to review my videos and offer advice on how to fix the problems. AND they have no clue when they will be able to send a tech out to fix the horrible noises that the machine makes when in use. I've tried calling as well and the last time I tried calling, no one even bothered to answer the phone or return my call.
Response from CLMBRNov 1, 2021
Hi Cat! Thank you for taking the time to share your feedback with us. We apologize for the delays and for your experience with CLMBR to date. After initial deliveries, we made the decision to separate delivery and assembly based on customer feedback. As a result, the white glove experience is two steps, delivery followed by an assembly appointment. We know this isn't perfect but our main goal is to get you up and climbing as quickly as possible and we're continuing to improve our delivery and assembly experience moving forward. As mentioned in our email earlier today, we have shared your photos and videos with our engineering team and look forward to resolving these issues for you as quickly as possible. Thank you for your continued patience and we apologize again for this frustrating experience. We look forward to climbing with you soon!
TS
Travis S.
More and More failed Promises
Clmbr's promise to receive my unit by the end of October was the 5th failed promise of their company.
1st: July 2021
2nd: August - September
3rd: September-October
4th:October 14th
5th: By the end of October
This is not acceptable and poor business practice
I have been more than patient to only receive more and more failed promises from this company. They give excuses of Covid distribution issues while LeBron and Dane Cook received theirs months ago. I firmly believe the company does not care about its customers and were simply looking for interest free funding from customers who would eventually cancel due to their ridiculously bad distribution management.
I have heard stories of at least 3 people who received theirs broken as well. If this happens to me I will surely cancel the payment and I'll wait 8 months to allow them to pick it up just as they have done to me