CLMBRReviews of clmbr.com

I ride or run everyday. I recently added Clmbr to my training and I am amazed at how much work I am able to do in a short period of time. My body feels great and I can already notice results and improvements in my running and riding. Amazing product and training!

Do not buy CLMBR. I purchased the CLMBR as a founding member on the day it launched (Dec 1, 2020) and I am customer #128. The estimated ship date at the time of purchase was May 2021. I did not receive it until October 1, 2021 and experienced all of the same issues that the other reviews had with the delivery process. I have tried to be understanding as they launched a new product in a pandemic but after not being able to reach any of the "assemblers" we decided to try and assemble ourselves with the help of their video and actually it is pretty easy to assemble yourself - if you don't have a defective unit which I do. I immediately reached out to Support and for the 1st week Aaron was pretty responsive. Once it was determined that I would need to have a new part shipped to me he has now said I will need to wait until late Nov/Dec as they have no system in place for replacement parts. I am stuck with a unassembled unit that is spread all across our quest room making the room unusable for the holidays. I purchased for $2000 11 months ago and I am dead in the water here. Good luck update 12/13/2021 - still waiting. Just called again (after being ghosted for a couple weeks) and was told that maybe my part will ship out towards the end of the week. PROCEED WITH CAUTION Update 2/5/22 It has been about 5 weeks since I finally received the replacement part and I have about 25 workouts logged on the machine (according to CLMBR I completed equivalent to Mt Everest about a week ago. There is no question the workout is far superior to any machine I have ever used and I have tried them all. Sweat just pours off of you and this is one of the only ways I can get my heart rate above 140 sustained since I can no longer run due to bad knee. They would need to pry my CLMBR out of my cold, dead hands to get me to give it up. But you better be patient as this brand new company certainly has some growing pains. 2/7/22 Mrs CLMBR sent me an email asking me to expand on my review of the actual machine so here you go… I rely heavily on product reviews to make purchase decisions so here is my honest take: Pros -very well made. I am 190# and no matter how hard I push it CLMBR does not shake, rattle or move at all. I am very impressed with this Pro level equipment -as far as I can tell CLMBR is mechanical not electrical meaning the only electricity it uses is for the video screen. It appears to work perfectly fine if not even plugged in. This is huge for me as I expect it to last 20 years -when I first climbed on the machine I put it to highest resistance and was surprised that it was not too difficult- for about a minute. Then I realized there was no way I could sustain that and now I am usually on level 4. Your body weight provides plenty of resistance and I don’t see CLMBR ever becoming “too easy” for me. I was concerned about this prior to purchase as I am the guy at the gym using the treadmill on full incline -I have done a couple of classes and as an Apple Fitness+ user I can say they are just as polished and professional as Apple’s. See below about the costs tho… Cons -the speaker system is not quite loud enough for me. CLMBR is not really quiet and on the loudest setting I can’t alway hear the music. Not a dealbreaker for me as I prefer my headphones - my Apple Watch is my workout partner and if I cannot log my workouts on Watch did they really even happen??? No Apple integration as of yet which is my biggest complaint but hopefully they are working on it -I am on a 6 month free trial for the classes but once it ends I don’t see me paying $40/month for them. I have to pay a gym membership (no one will use CLMBR as their only way to exercise) and along with Apple+, Netflix, Prime, Hulu, Disney/ESPN+, and pay walls for news sites CLMBR’S monthly fee is too high. For me it really boils down to the workout o can get on the machine itself and like I stated before I have never found a machines hat gives me a harder workout than CLMBR with NO IMPACT on my 52 year old body. That is why no one will take my CLMBR while I am alive. Hope this helps you! Updating from 1 star to 4 stars and would give them 5 if it did not take a year to receive it.

Unfortunately, I like many had delivery issue. I was an early buyer in 2020 when white glove delivery was only option and I paid for the fee; which I didn’t mind bc I could never have imagined putting it together. Well October I receive a text message to schedule my delivery date. I set up for following Friday when it arrives the delivery person informs his company does not set up the machines. I contacted CLMBR support who got back to me within a hour to say there was miscommunication aka they never explained how white glove delivery would work - apparently you set delivery date and then later would receive call from another company who sets up machine. Why the hell would that process work? The box the machine arrives in huge; and the email you receive “to prepare for delivery” says to have room for two people to put together machine. Luckily for me bc I am 8 months pregnant a neighbor and my husband were able to put machine together. But; then we had some issues with the machine bc it started to make loud noises when resistance was changed the paperwork that comes with machine says to review checklist with names of troubleshoot videos that do NOT even exist on their site. So yes I am sorely disappointed bc my machine appears to be defective and we have to wait for an outsourced technician to come to our home to check it out; when that will happen…who knows! They are a new company so I can be understanding of all these delays but can’t help be disappointed I paid thousands of dollars for a machine that I have to again wait to use bc their machine was poorly constructed. Customer service was responsive though. I will give them that and I am supposed to be refunded for the delivery fee. Update: CLMBR sent me a defective product and are stringing us along. Don’t order from them. I am so upset with this company.

I hope that I can change this review from one star to five in the future, but right now I cannot do that. I can’t mark it with zero stars either. My sister and I were two of the founding members purchasing our machines in the first week or two of January 2021. We have had little contact with CLMBR other than the vague responses that we would be contacted by a delivery partner (Ryder) to get our CLMBR deliveries scheduled. I had to read reviews here, on Facebook and Instagram to find out their delivery partners had changed. This is a word of caution to anyone wanting to purchase a CLMBR machine with a delivery promise of ten weeks. CLMBR can’t even deliver to the people that ordered the machine many months ago! If you are financing your machine, seriously consider your options and other products. Take these reviews seriously! If you have the money to spare and you can wait, great. Your health is worth it and this machine has so much potential. But CLMBR has to be able to deliver and sustain itself for the future to make this investment worth every penny. Now, CLMBR, where is my machine and my sister’s? I am no celebrity (Jayz, Pitbull) and neither is my sister, but we still invested money in you and deserve what we paid for. Don’t forget that the people that can market for you best are the regular people like us who are the backbone of your industry.

So glad I came here to discover a lot of clients have not received the product. CLMBR needs to learn how to communicate. Thought I would have the CLMBR by now but looks like no by the reviews I'm reading. This is a mess and I don't understand how a company does not keep clients updated. I paid upfront to get a product that I don't know when if ever I will receive. Miss me with new start up because at the very least a company should know how to communicate. This is just awful. No longer excited to receive CLMBR

I was one of the first 30 orders in the world back in December 2020. Yes, all the delay complaints are true. They did keep pushing back their release date. And yes, the delivery was a mess. Having said that, I was lucky enough to have a messed up good delivery experience, as opposed to some other folks. My white glove delivery folks were actually white glove. My team had been delivering and assembling CLMBRs all over the area and had mine up and running within 15 minutes and took away all the packaging materials. But, I ended up getting calls for weeks from a separate company that was scrambling to assemble my machine. I kept telling them the delivery company took care of it, they noted it, and then they kept calling me. Lol. So I got too much love. It's a brand new company funded on Indigogo that tried to launch during Covid. Was I super annoyed the product kept getting delayed? Yes. Is it understandable? I think it's fair to say yes as well. As far as the product goes I'll give it a 4 right now. One annoying thing is that the machine is super limited in operation if you don't subscribe to the online service. It records less than what you would expect of each of your workouts and doesn't have separate profiles to track climbs by different people. I'm holding off so far on activating my free months because I want to get used to it before the clock starts on that. Lastly, I think the most annoying thing about it is that you have this massive screen in front of you and you can't connect your iPad or phone to it to watch videos or listen to your own music. It's only there for the subscription classes. That may be the most annoying thing about it all. But the machine is so far largely solidly made. I only have a few design gripes. And the workout is a total ass kicker, figuratively and literally. I have a Concept2 rower and this workout is far more strenuous and I don't have to worry about bad form wrecking my back. ————- Okay update 2 months after purchasing. This is ridiculous and horrible. Changing my review from a 4 to a 1. I took a couple of months before activating the subscription. I’ve tried 5 times. 4 with customer support trying to give me instructions. Since I was an early buyer I got a promo with 6 months free with a promo code. Each time I try to enter the code and then credit card info the system doesn’t recognize. Customer service keeps giving me a new code and a different set of instructions on how to activate. Still no dice. It’s ridiculous. This is the most basic function of the software. And these people seemed to have decided to put the instruction class on how to use the machine behind the pay wall. So you can’t even access the orientation class. Given how horrible the software is I don’t dare try to pair my heart rate monitor or Bluetooth headphones for fear of glitching something else. And the software forces you to repair the app to the machine every time you log in and then you get stuck at the access code screen unable to get to the Home Screen. Bottom line, it appears a fitness equipment hardware company tried to write software. This code is utter trash. Stay away until and unless they actually hire UX designers and coders that are competent.

Wish I could give this company a zero star rating. Ordered my clmbr in December was told I would receive my clmbr in June?!?! I have just received my clmbr today Tuesday Sept 28th?!?! I was supposed to received a white glove delivery what I got was a huge box in my garage. Is this a joke? This company is a mess. I called them to ask why my machine was not assembled and what happened to the white glove service that i was told I would receive they said that they have been backlogged and had not gotten to me yet. This company is in way over there heads. I bet the celebrity orders that did not get affected from "COVID" did not recieve this so call 5 star treatment?!?!?

Bad service, bad product. Buyer beware. It’s all a hype up game for them.