CLMBRReviews of clmbr.com

The machine itself is great, IF it works. We purchased a Clmbr and paid for the white glove installation service. Immediately when we started using it, it had problems. The screen had a delay and the videos and/or analytics would freeze. You'd have to restart the machine and hope that helped. We called customer service and were told to check our wifi connection. (We have screaming fast wifi in our house, but went through the steps anyway.) No improvement. Over the next 2 years (no joke) we reached out to customer service so many times I can't even count, explaining the problem, which got increasingly worse. Over and over and over again, when we weren't just flat out ignored, we were told to reset the wifi connection on the machine. It didn't matter to them that we had gone through the same steps numerously and it hadn't solved the problem. FINALLY, 2 years in, we got a customer service rep who admitted that there was a problem with the display itself. But, guess what? The machine was too old now and they weren't making it anymore, so they didn't have replacement parts. Their solution to ignoring us for 2 years? A discount on a new machine. We could give them more money. Absolutely disgusted by this company. Do not give them your money. They don't back up their product.

Really wanted to love the CLMBR. It was great at first. We bought 3 of them. It feels fairly cheaply made when in use, a little rattley. PRO: It is a great workout! CONS: The belt must have gone out after a year (meaning the resistance stopped working). We reached out to customer service knowing it was out of warranty, but asked to pay for parts and service. They NEVER followed up until a year later (after we made several attempts to reach them) stating they no longer use the same manufacturer, so parts and service are unavailable. They offered the CLMBR 02 for $1700 as their best offer. WOW....and we still pay their monthly subscription fee for the other 2 CLMBR's. DO NOT recommend to purchase this machine. It will be a total waste of money to use for a year at best. The only reason the other 2 work still is because they are rarely used.

We put ours into storage for a year to go traveling, and when we came back it wouldn't work. The company told us that there had been an update ("during that time the software system managing the device switched (>1 year ago), and the old system was turned off (a couple months ago)."). As a result, our Climbr *can no longer even turn back on*, and the company tells us that there's nothing they will do about it apart from selling us a brand new Climbr ("at a great discount"). STAY AWAY FROM THIS HIGHLY UNETHICAL COMPANY.

DO NOT BUY A CLMBR. Horrible warranty, horrible customer service--especially now that my warranty is up. I've had mine (1st version) for two years ... replaced entire machine w/n 1st six months. However, one year warranty (all that was offered back then) only covered from date of purchase, not from when I received the new one, and had to pack up the old one and send it back. Skyler, who is their technical guru, is great, but handcuffed to their horrible warranty. W/ the 2nd machine that was sent (still their 1st version), Skyler had to coach me through adding resistance based on cable adjustments internally that increased the magnetic resistance -- no way the general population using these machines would be able to do this on their own. Now, the plastic pulley in the left tower physically broke and the only way to fix is to replace w/ a new tower. I'm six weeks into a conversation w/ customer service and now getting ignored. I haven't even received the offer of upgrading to the '02' version, which I absolutely wouldn't do, at this point. If you're looking for a climber, choose the VersaClimber; better quality, better longevity, better customer service. DO NOT BUY A CLMBR!!

I really loved my CLMBR1. In December (2023) it quit working so I contacted the recommended repair facility in my area (North Carolina). This company had installed my CLMBR. They came out and contacted CLMBR and requested parts to repair my unit. CLMBR informed them that they no longer carry parts for CLMBR1 units.

Good product concept. Machine mechanical sound software is not. Lots of issues with WiFi and Bluetooth connectivity. Company seems to not be financially sound in long term since new software features and bug fixes are not being added to the platform on a regular cadence. Membership monthly is pricey and the machine cost today is overpriced.

From day 1 getting this machine was a mistake, customer service either is extremely busy or does not care. I waited months ,my delivery date was pushed back .Customer service continues to say they are working on getting the problem solved. Waiting more than 3 months +,I also purchased additional insurance. NOW they do not use the warranty company anymore, stuck with this machine. The machine should be life time warranty ,to elude all the problems. They claim there sending me a refund ,because of how poorly my situation was handled. No updates no response.. Horrible customer, thought I found something worth it to much money...

If I can give zero stars, I would. Do not purchase this machine unless you plan on not using it. We had it delivered 2 months ago and it has been sitting in our garage. We have been getting the round around about having someone come out to install it. We are now in the process of returning it, no sense of keeping something we cannot even use.