CLMBRReviews of clmbr.com

Really wanted to love the CLMBR. It was great at first. We bought 3 of them. It feels fairly cheaply made when in use, a little rattley. PRO: It is a great workout! CONS: The belt must have gone out after a year (meaning the resistance stopped working). We reached out to customer service knowing it was out of warranty, but asked to pay for parts and service. They NEVER followed up until a year later (after we made several attempts to reach them) stating they no longer use the same manufacturer, so parts and service are unavailable. They offered the CLMBR 02 for $1700 as their best offer. WOW....and we still pay their monthly subscription fee for the other 2 CLMBR's. DO NOT recommend to purchase this machine. It will be a total waste of money to use for a year at best. The only reason the other 2 work still is because they are rarely used.

EDIT: The repair (after having the machine for 1 year and 2 mos.) will be ~$800(!), so it looks like we'll no longer have a CLMBR in the gym....I have the CLMBR in the gym that I own. It gets used about 10x/week because we're a small gym and only a few members use it regularly. The belt broke on it, 2 months after the warranty ran out. CLMBR suggested it was due to "overuse." It's designed to be used in gyms who have CLMBR classes, with a much larger volume of members than we have, gyms in which it may get used multiple times/day. How could our usage of it even come close to possible overuse? In using some troubleshooting videos they sent us, we found that the part that holds the belt in place was over-tightened when installed (they sent their own installer for initial set-up), as were all of the other pieces shown in the videos. The video specifically said "do not overtighten this part." As a result of this over-tightening, our belt snapped last week and now we have to pay for a new belt and to have a tech come out to replace it. I spoke with Becky(?) on the phone who refused to do anything except send us a quote for the part and refer us to techs in our area who could install it. She talked around me, kept saying that the warranty was up and they were happy to send me a quote, blah blah blah. I asked her to compromise (which is what any good business does for its customers--I do it all the time) since we believe the overtightening caused the belt issue and they don't want to admit that. "There's no way to prove that and the warranty was for a year, not a year and 2 months." I absolutely figured they would at least pay for the part itself! Nope. They will do nothing to help except send me a quote for the part and a list of techs in my area. So I have to say-- don't buy this machine, in case something similar should happen to you. And now I don't trust them as a company--any company that refuses to compromise when there is a question of responsibility is not a company I respect. Would you rather feel that you're right, or be happy and have a happy customer? They choose "right," and that is wrong!

Cool concept and fun to use but very poorly built. Belt broke after 3rd use. CLMBR sent a second unit which also broke after 2nd use. CLMBR refunded my money at this point with no hassle. The people who assembled and picked up the CLMBRS all felt that this product is poorly built and have a lot of issues with many returns. I really wanted this thing to be a long term exercise machine and I wish it was built better but it ended up being a giant paperweight. I gave it 2 stars rather than 0 because the customer service was pretty good and there was no hassle when requesting replacement unit and refund. The few classes I did were pretty fun as well.

I have had my CLMBR for two months, and it is an awesome workout - even if you are already in decent shape! We had some issues with delivery and the initial set up, but there have been multiple app updates that have addressed the technology issues we were having. It does seem like the company is actively working to listen to users and make adjustments based on that feedback. We haven't used the OnDemand service yet - reading the reviews before I purchased, I was worried I would need to build up to taking a class, and I was right! I really enjoy the "Just Climb" option and my husband likes the "Guided Climbs", but we plan to try the streaming classes soon. Update: After writing my original review, we had a two month window where the CLMBR worked as it should. However, we started experiencing lags in the streaming and spikes in the metrics, which meant constant pauses and resets during our workouts. I have been dealing with CLMBR’s customer service since May to try and get the problems resolved. In August, I sent three emails three weeks apart before I finally got a response back! Only just this weekend did we finally get a replacement (9/9/2022), and after the first climb, we are seeing the same problems. Although I love the workout, I can’t recommend a CLMBR to anyone - I wish I would have gotten a VersaClimber.

We had no shipping issues. However, upon receiving it, we noticed that there was virtually NO resistance. We reached technical support and they sent us a PDF on how to take the panel apart and tighten the wires. We did that. It was working great after that, resistance was exactly where it should have been. It started making a noise, and we noticed it catching. We contacted support and did some minor tweaks. Today during my husband's workout, the belt finally broke. There seems to be some serious quality control issues on this product. If belts are going to break, then make it easy to replace the belts. We literally have to replace the entire machine! I will be honest and say that the product just feels clunky and poorly made; almost like turning the resistance knob you're just praying that something doesn't break. The seems to be a very common issue that EVERYONE is having with the resistance knob, and yet, this seems to be a very basic functionality that should be checked thoroughly. Also, we experienced the noisy squeak issue. I will say customer support has been responsive. I am truly pulling for this company, and want them to succeed and keep my machine. I do love the workouts and the classes. I'm a little bummed that I can't use the machine right now. Maybe I'm just too early and hopefully they will get this fixed with their next iteration of machines. I truly hope so, otherwise this company will be writing checks its ass can't cash. Not only will they be out, but we all will be!

The machine is sleek, has an incredibly small footprint, and from a fitness perspective the workout is unbeatable- making it perfect for a home gym. That said the machine arrived missing pieces, the handles were defective and didn't lock, and the right tread was so squeaky I could barely hear the classes. I had about 2.5 weeks to use the machine, because it took 2 weeks to get a hold of customer service, and then a week to order replacement pieces, which once they arrived were installed by the service provider. During the first climb after being repaired the right side of the fly wheel cracked rendering it unusable and currently still waiting repair. I want to love the machine, and the company has great potential, but the experience could use improvement from all angles. Hoping to have a working machine soon....

Really want to love this machine and company, but so far, it's a mixed bag. 1) Fulfillment/Delivery: XPO delivered the machine on 11/29. A set of screws were missing from the box so the machine could not be fully assembled by XPO. CLMBR later sent me the missing screws, so the machine was fully assembled by me on 12/6. (Note: There were two XPO employees at my house for the delivery and initial assembly, one of which was professional, the other who was not at all (i.e. watching sports on his phone for most of the visit, barely contributing)). 2) Resistance: The resistance, even at max "11" is not substantial, and certainly nothing close to the resistance on the Versaclimber. CLMBR provided technical instructions on how to make sure that the resistance is correct, which it seems like it is (unfortunately). This could be a dealbreaker. 3) Squeaky Noise: The squeakiness from the machine (both sides) is unbearably annoying, so I submitted a video to CLMBR customer service. No response yet. The only way to use the machine without going crazy from the noise is to connect bluetooth headphones and put it on a very loud volume. That's not acceptable, and will be a dealbreaker unless they can fix this. 4) Classes. The instructors are pretty good. The music selection is ok albeit a bit random and makes me wonder if they have to pay higher licensing fees for more popular tracks? My MAJOR critique on the classes is technical: the music track does not sync up with the instructor's rhythmic cues. This is a big miss because the fun of the workout is so much about rhythm. When the music is off beat with the instructor, it takes a lot of the fun away. This would be a dealbreaker for the monthly membership, but I think this is very fixable on their end. That all said, I want to love this machine. The climbing motion is so much fun. But I am not convinced yet that the hardware, the content, and the customer service are even in the ballpark of Peloton, though their pricing is certainly premium.

Really disappointed. Waited 6 months for the machine. On delivery day it came 3 hrs after the delivery window without any notice or call that they were delayed. The machine came broken! One of the handle bars was broken and could not be assembled properly even by the technician. Now I have a non-functioning machine taking up space in my home. Customer service is overwhelmed and were hard to get in touch with. They were unable to fix the problem over the phone and now I have to wait for a new part or a new machine which will take months.