CLMBRReviews of clmbr.com

The machine itself is great, IF it works. We purchased a Clmbr and paid for the white glove installation service. Immediately when we started using it, it had problems. The screen had a delay and the videos and/or analytics would freeze. You'd have to restart the machine and hope that helped. We called customer service and were told to check our wifi connection. (We have screaming fast wifi in our house, but went through the steps anyway.) No improvement. Over the next 2 years (no joke) we reached out to customer service so many times I can't even count, explaining the problem, which got increasingly worse. Over and over and over again, when we weren't just flat out ignored, we were told to reset the wifi connection on the machine. It didn't matter to them that we had gone through the same steps numerously and it hadn't solved the problem. FINALLY, 2 years in, we got a customer service rep who admitted that there was a problem with the display itself. But, guess what? The machine was too old now and they weren't making it anymore, so they didn't have replacement parts. Their solution to ignoring us for 2 years? A discount on a new machine. We could give them more money. Absolutely disgusted by this company. Do not give them your money. They don't back up their product.

We put ours into storage for a year to go traveling, and when we came back it wouldn't work. The company told us that there had been an update ("during that time the software system managing the device switched (>1 year ago), and the old system was turned off (a couple months ago)."). As a result, our Climbr *can no longer even turn back on*, and the company tells us that there's nothing they will do about it apart from selling us a brand new Climbr ("at a great discount"). STAY AWAY FROM THIS HIGHLY UNETHICAL COMPANY.

DO NOT BUY A CLMBR. Horrible warranty, horrible customer service--especially now that my warranty is up. I've had mine (1st version) for two years ... replaced entire machine w/n 1st six months. However, one year warranty (all that was offered back then) only covered from date of purchase, not from when I received the new one, and had to pack up the old one and send it back. Skyler, who is their technical guru, is great, but handcuffed to their horrible warranty. W/ the 2nd machine that was sent (still their 1st version), Skyler had to coach me through adding resistance based on cable adjustments internally that increased the magnetic resistance -- no way the general population using these machines would be able to do this on their own. Now, the plastic pulley in the left tower physically broke and the only way to fix is to replace w/ a new tower. I'm six weeks into a conversation w/ customer service and now getting ignored. I haven't even received the offer of upgrading to the '02' version, which I absolutely wouldn't do, at this point. If you're looking for a climber, choose the VersaClimber; better quality, better longevity, better customer service. DO NOT BUY A CLMBR!!

I really loved my CLMBR1. In December (2023) it quit working so I contacted the recommended repair facility in my area (North Carolina). This company had installed my CLMBR. They came out and contacted CLMBR and requested parts to repair my unit. CLMBR informed them that they no longer carry parts for CLMBR1 units.

From day 1 getting this machine was a mistake, customer service either is extremely busy or does not care. I waited months ,my delivery date was pushed back .Customer service continues to say they are working on getting the problem solved. Waiting more than 3 months +,I also purchased additional insurance. NOW they do not use the warranty company anymore, stuck with this machine. The machine should be life time warranty ,to elude all the problems. They claim there sending me a refund ,because of how poorly my situation was handled. No updates no response.. Horrible customer, thought I found something worth it to much money...

If I can give zero stars, I would. Do not purchase this machine unless you plan on not using it. We had it delivered 2 months ago and it has been sitting in our garage. We have been getting the round around about having someone come out to install it. We are now in the process of returning it, no sense of keeping something we cannot even use.

I'll start with the only good thing: thus far, CLMBR customer service hasn't been unwilling to at least hear me out and my concerns. That said, that's currently where it stops with where we stand now, and issues keep popping up. First, it's a two-step process with delivery and setup in a lot of the country, including where I'm at. That can be very frustrating because it creates extended wait times for scheduling. Problem #1: My initial delivery date (August 10th) was a complete no-call/no-show by XPO. Upon calling XPO, they just wanted to reschedule me a few weeks later. Completely wasted a day calling off work to not have it delivered. CLMBR was able to push XPO to have it delivered on August 15th instead of August 29th. Problem #2: Because it's a two step process for setup, XPO wanted to schedule my installation for September...meaning a gigantic box just sits in my house for weeks. This is where CLMBR customer service was able to assist and get my installation moved to August 22nd. Problem #3: I ordered the summit package, which included a huge bundle of items. CLMBR never shipped these out...their claim was warehouse issues because they were moving around. Nonetheless, really inefficient way of going about logistics. Problem #4: Installer arrives on August 22nd and about 75% of the way through installation realizes the machine I received was defective and had to stop install right there. We contacted CLMBR and XPO. No resolution outside of needing to now schedule a date/time for XPO to pickup the partially assembled defective machine....then schedule a NEW delivery date for a replacement machine....then schedule a new assemble date. What a crapshow. Problem #5: CLMBR/XPO is now unable to pickup the defective machine until September 19th!!! In what world, does a company not go into full damage control mode after all this crap that has gone on? At this point, CLMBR is just giving me more or less "we'll let you know" type of responses to the situation. So I'm stuck with this defective machine taking up my basement, and a large empty box that I cannot throw out due to them needing it whenever the machine is picked up (September 19th??). I Just want a working and operational machine and it's beyond pulling teeth to get there! With issues like this, I cannot recommend CLMBR to anyone and need to make this stuff known. Hopefully CLMBR realizes how badly they are erring in this and come up with a quick solution. The executive team needs to get involved, because clearly those who are trying now, while helpful and friendly, are totally unable to make it happen. I have a lot of experience in connected fitness purchases, with two Pelotons and a Tonal....so you'd think CLMBR would really want to make a customer satisfied that is all-in on connected fitness products. This has been the absolute worst.

I just received my third CLMBR machine. The tempo and power metrics continue to spike into the thousands which completely skew the averages, meaning there is no way to truly track progress / improvement. The third machine was set up just like the second one by XPO. I do not think they know what they are doing. Question: how could the same problem be found on two CLMBR’s, number 2 and number 3? To me, this means there is a structural problem with the machine itself. Unbelievably frustrating as I come up on over 200,000 feet of climbing. This must be a pervasive problem, which is why CLMBR is unveiling a new design machine (more resistance and few other new features) at a huge discount- only $995 for existing customers. I am disappointed in CLMBR’s transparency with this problem and lack of overall expertise in fixing it. For the record: The first machine: the belt broke at 150,000 feel. The second machine: the metrics spiked like crazy per above. CLMBR sent another XPO technician who had no idea how to fix it and proceeded to take the monitor from the firs machine and put it on the new second machine, which did not fix the problem. So CLMBR sent me a third machine- and the same XPO individuals put the third one together, and the same problem. Super duper frustrated.