CLMBRReviews of clmbr.com

Really want to love this machine and company, but so far, it's a mixed bag. 1) Fulfillment/Delivery: XPO delivered the machine on 11/29. A set of screws were missing from the box so the machine could not be fully assembled by XPO. CLMBR later sent me the missing screws, so the machine was fully assembled by me on 12/6. (Note: There were two XPO employees at my house for the delivery and initial assembly, one of which was professional, the other who was not at all (i.e. watching sports on his phone for most of the visit, barely contributing)). 2) Resistance: The resistance, even at max "11" is not substantial, and certainly nothing close to the resistance on the Versaclimber. CLMBR provided technical instructions on how to make sure that the resistance is correct, which it seems like it is (unfortunately). This could be a dealbreaker. 3) Squeaky Noise: The squeakiness from the machine (both sides) is unbearably annoying, so I submitted a video to CLMBR customer service. No response yet. The only way to use the machine without going crazy from the noise is to connect bluetooth headphones and put it on a very loud volume. That's not acceptable, and will be a dealbreaker unless they can fix this. 4) Classes. The instructors are pretty good. The music selection is ok albeit a bit random and makes me wonder if they have to pay higher licensing fees for more popular tracks? My MAJOR critique on the classes is technical: the music track does not sync up with the instructor's rhythmic cues. This is a big miss because the fun of the workout is so much about rhythm. When the music is off beat with the instructor, it takes a lot of the fun away. This would be a dealbreaker for the monthly membership, but I think this is very fixable on their end. That all said, I want to love this machine. The climbing motion is so much fun. But I am not convinced yet that the hardware, the content, and the customer service are even in the ballpark of Peloton, though their pricing is certainly premium.

If I could rate this negative 10 I would!!! First it took a good part of the year to get our machine. However we were paying months for a machine we didn’t even have. When we finally get our machine about a month ago went to do first workout and it’s broke doesn’t even work. My husband FaceTimed with a rep and the tension belt was broke!!! Broke on a machine that has never even been worked out on!!!! After multiple phone calls we are back to waiting for someone to tell us what they are going to do to make right. So now we have a machine we are paying for that doesn’t even work and has been taken apart in pieces per the reps instructions and still never been used!!!!! Horrible company if I could get my money back and send this machine in the broken state it is in back I would!!! Never have they offered anything to make this right horrible company!!!

CLMBR is incredible! Honestly the best addition to my daily routine. I have never felt more happy and physically fit. It is the perfect solution to the work form home drag. It also keeps me moving throughout the day. Banging out a quick 15-20 minute killer workout allows me to be as productive as possible throught the day without missing movement. The classes are great with motivating music and energy. The only thing I would like to see improvement on is wifi connectivity or being able to play the classes on the smartphone app for times when wifi isn't cutting it to load the classes. Very happy with my purchase and absolutely LOVE my daily CLMBR routine.

Good machine. Like the classes so far. My problems with it is one the right side makes a lot of noise. My other issue is that the metrics don’t line up with the workout. Also there’s no way of putting in my stats for an accurate calorie burn. My watch has me at 500 calories for a 45 minute hit which is awesome btw, but the machine has me at 150.

So grateful for the CLMBR team. From the beginning, they have taken time (way more than they had to) to guide me through my purchase. I’ve had the pleasure to meet the team and couldn’t be more thankful for an exceptional group of people who are committed to delivering the best experience along with the best climbing machine in the industry. I’ve watched them face the challenges everyone is facing and deliver even when it’s out of their control. Our clients love the CLMBR and we can’t wait to continue to grow with the CLMBR community and team. Thank you for everything…LET’S CLIMB! Sincerely, Matt Crane Owner/Meta Fitness Studio

I really want to like this machine. The machine was put together incorrectly and I didn’t have access to the platform the first week I had it. There is a terrible squeak on right side of the machine. The left handle sticks and has knocked me in my head. The teachers are great leaders and easy to follow but sometimes the call out queues do not match the screen metrics. I also wish there was more variety of music. I took classes for years at Rise Nation and loved that there was more variety in genres of music.

Can't get a hold with anybody in CLMBR customer service...immediately sent to voicemail to leave a message.

Great machine!