Custom Fixed Gear Bikes, Fixie Bikes, Commuter Bikes, Road Bikes, Urban Cycling Gear & More Available at City Grounds, your premier source for urban cycling.
City Grounds (citygrounds.com) has 447 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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dan S.
I was checking daily for this GT to get in stock. One night I got lucky and purchased a beautiful satin black pro series. It shipped free and showed up in just 2 days. Very impressive.
Response from City GroundsOct 27, 2020
Hi Dan, Thank you for your feedback. We do our best to get orders out in a timely manner.
Michael Q.
The prices were decent, nothing special. What bothered me most was that two different debit cards were declined when I was checking out. Both cards work with Amazon and many other websites, I’ve never had any problems with either of them before. I ended up needing to pay through PayPal because nothing else worked. I’d fix whatever needs to be fixed to prevent that from happening with other costumers in the future.
Response from City GroundsOct 26, 2020
Hi Michael, Thank you for your feedback. Our payment server is very sensitive with the numerical portion and even its placement, therefore any typo will throw off the verification process. We are sorry for the difficulties experienced. Should you place another order and experience any form of issue with our payment server, please feel free to reach out to customer support.
Keisha
I ordered my son the bmx bike. I was pleasantly surprised at how quickly I received the bike. Once we put the bike together, we noticed the back tire was not keeping air in it, we put more air in it then the whole tire popped. I had to purchase an inner tube, still was having problems with keeping air in the tire. Couple days later the bike was making a squeeking noise, not sure why. Next day the chain slipped off. As of today I have a $400.00+ bike he can't even ride. Very disappointing 😕
Becky T.
DON'T BOTHER!! My husband ordered a bike, to be a surprise for me, & it took over 2+weeks. He phoned CS to see if they would check with UPS on the delay and "there was just nothing they could do." (First issue) The bike finally arrived & damaged to say the least. Poorly packed was an understatement. (Second issue) It was basically thrown in a box. No bubble wrap or anything to protect it, no "this side up" sticker or anything like that to alleviate UPS from shuffling it around their truck. Parts were broken, bike frame scratched & bent spokes. The saga continues but the point of this is DO NOT PURCHASE anything from this company. Their customer service is horrible and they are NOT accommodating whatsoever. In the end my husband kept the bike & repaired it himself. He kindly asked for a reimbursement on a replacement part he purchased (for $50) in addition to asking if they would honor a discount for receiving a damaged bike, the time & energy he spent researching & repairing it himself, along with the hassle of the entire experience. They offered $60. If that doesn't tell you what kind of company this is I don't know what does. It's pathetic & extremely obvious they don't care about a customer's happiness or experience - just their bottom line.
Mike
I ordered a bike from City Grounds even after reading all the negative reviews here. I had buyers remorse immediately and called to cancel the order. They started to cancel the order, but the bike had actually shipped out already! I ordered it on Sunday and received it the following Thursday, literally four business days! I can't fault them for the demand for bikes during COVID. It appears they are drop shipping and their suppliers are supplying other websites as well, so I get some things might get cancelled or take longer. P.S. - A buddy ordered from dickssportinggoods.com and it took 4 weeks for him to get his bike.
Paul S.
Easy to order on the website. Got a confirmation that the bike had shipped. Waited two weeks, no bike. Contacted Customer support and was told to be patient the bike is on the way. Bike arrived 2 days later. The bike was packaged very poorly, parts were broken and damaged. I understand the damage probably happened in transit, however the bike should have been packed much better to protect the OEM packaging. Called Customer service and they told me they are out of stock of that bike and I would need to wait until the claim with the shipper had been closed out in order to receive a refund. So they have my money, I have a damaged bike that can't be used and I am supposed to wait until they get and insurance payment before I receive a refund. That is terrible customer service. Be careful buying from City Grounds online
J H.
Pathetic customer support, bike came with defective tube so I followed directions by taking pictures of tube and submitted an email asking for new tube. No reply in 8 days. I have young children, this is first and last bike from this company. I value treating customers properly.
Andrew S.
Called to confirm a bike was in stock before placing order online. I was assured it was in stock and would ship in 5 business days... 5 days after placing order I got a call saying my bike was damaged in shipping and will cancel the order.... Thanks for wasting my time
