City GroundsReviews of citygrounds.com

Response from City GroundsOct 29, 2025

Hi Gavin, We’re very sorry about the mix-up with your recent order. It appears that our latest shipment from the manufacturer was mislabeled — the frames marked as “Black/Red” are actually the Black/Red Fade colorway. We completely understand how frustrating this must be. If you’d prefer to return the bike, please reach out to our City Grounds Customer Support team and mention the color discrepancy. We’ll be happy to provide a prepaid return label and assist with the process right away. Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience. Best regards, The City Grounds Team

Response from City GroundsOct 23, 2025

Hi Ray, We’re very sorry to hear about your experience and understand how frustrating this must have been. While we’re a retailer and the bikes arrive to us prepackaged and assembled by the manufacturer for shipping, we always want to help make things right when issues occur. It doesn’t look like we received any message from you regarding the wheel concerns before the repair or replacement, but had we been contacted, our team would have been happy to assist in reviewing a warranty claim or replacement option through the manufacturer. We truly value your feedback and will share this with the manufacturer for quality review. If you’d like us to look into this further, please reach out to our support team with your order details — we’ll do our best to assist. — The City Grounds Team

Response from City GroundsOct 23, 2025

We’re very sorry to hear about your experience and understand how frustrating this must have been. If you’d like us to look into this further, please reach out to our support team with your order details — we’ll do our best to assist.