City FurnitureReviews of cityfurniture.com

Salesman was very nice but the delivery crew was terrible, and I now see online that rude and threatening behavior from City delivery crews is a frequent complaint. They argued and complained about my concern regarding the quality of one item and then complained at length about the delay my concern caused, continually saying how many more deliveries they had to make. One of them accused me of speaking to them in a bad tone, which I was not. He then said, "Watch how you speak to me." I responded, "Is that a threat?" He said, "100%." I felt under threat during the second phase of the delivery and would have kicked them out of the house and/or called the police except my bedroom was in disarray and I needed them to complete their work. Because of the dispute, which they caused, they refused to remove my old bed frame from the house, even though I had already tipped them. Perhaps worse, when I complained immediately after they left, City Furniture customer service promised to follow up with me and then did not. Only when my salesman called to see how things were and I complained to him about the delivery did customer service call me. And even then, they refused to provide any information about what follow-up was done by the delivery supervisor. The agent "assured" me there was follow-up, but admitted she didn't really know. She said delivery supervisors "don't make phone calls." How ridiculous! She also said neither she nor her supervisor would be calling the delivery supervisor to get the information and then pass it on to me. The agent gave the standard apology that I had to go through that experience, but the lack of concern about concrete follow up with these men who go into people's houses on City's behalf was appalling, but in view of online reviews it’s not surprising. I was left to trust that the organization that sent these men to my house would solve the problem on its own without any follow-up, facts, or paper trail, and that they would be sent to other people's houses to continue their poor behavior and threats. Indeed, one of the salesman's selling points was that deliveries are done by City staff, not contractors, so they could assure the quality of the delivery, assembly, and character of the crew. I would not buy from City again in order to avoid dealing with their delivery people.

They are actually 1/2 of a star as they built an unbelievable showroom in Tamarack and have furniture that is seemingly quality but with all the negative reviews in BBB and trust pilot and Consumer affairs it is probably like everything we've bought with problems and forget about good delivery service After you pay $100 they will keep you taking a day off and texting you that they're on their way over and then somehow they had the wrong address after it had been confirmed at least a half a dozen times by my wife and I and then they say they will write off The delivery charge and what they do is they don't give you a restocking charge on top of the delivery but still charge you for the delivery that they never made and then they will continue to call you back as if they have all their non-English speaking Customer Service trained to do this to Make the customer feel that they're going to make a delivery concession when essence they state that over the recorded call and then they send you in writing that they're just not gonna charge you an additional restocking fee after the non-delivery was their breach of contract. I thought after trying so many different numbers Customer Service was at least offshore but they're not English speaking people but they're right there in Tamarack headquarters and they will tell you you can't find us. The Better Business Bureau has no ownership for them or no one person that is in charge of the company for obvious reasons and I'm thinking this monstrosity of a showroom could be by ill-gotten Gaines.

purchased lamps in march 2025 still waiting after 6 months today i called they tell me for december they will have them 9months waiting for something payed. worst customer service!

I bought a bedroom set from City-furniture the sales team was awesome the headboard was on backorder which i was notified at the time of the purchase. I didn't mind waiting but upon the time of the completion of the delivery the delivery driver was professional and I was extremely satisfied getting my bedroom set. Thanks City-furniture

The City Furniture Sarasota Fl store is beautiful and our salesman Dee was wonderful. We ordered two large rugs for delivery that arrived last week but City Furniture has a Very strange policy called “threshold delivery“. For us senior citizens that’s a pretty difficult thing to drag in heavy rolled up large rugs into the house from the threshold. And the delivery guys put me on the phone with somebody at city furniture and she told me I only had 24 hours to call back if there was any problems with the two large rugs. I told her the rugs were rolled up in plastic, and I was not going to unroll them for several days because the interior of our home was being painted And I did not want paint to get on the rugs. I told her I have a problem with you wanting me to call back within 24 hours if there’s something wrong with the rugs. With the large senior citizen population in Sarasota county and Southwest Florida having a threshold delivery for people that are up in age and have major health problems like me battling cancer, arthritis and heart problems , etc. I could really injure myself trying to pull two very very large rugs that are rolled up in plastic and pull them into my house from the threshold of the front door. That policy needs to be changed.

Poor quality- wont stand by “in home protection” additional cost by consumer they can just say “no” screw you! 2 year old recliner supposedly leather- now fully worn off, obviously pleather or vinyl. I have 20 year-old La-Z-Boy chairs that look great compared to these.

I ordered several items. Beds, dining table, sidebar, rugs, etc. on the day of delivery, the sidebar was damaged, they said I would have to wait months for new. I cancelled. Another item didn’t have handles. My choice was to wait for new, cancel, or accept defective. I accepted defective, and I’ll buy my own handles. Mattresses sucked. Apparently, no return in mattresses. I didn’t know. Don’t buy.

After repeated delays, broken promises, and multiple failed deliveries of a defective sofa, I finally canceled my order. They scheduled the pickup for today , I took a day off work, waited at home and guess what? Last minute call: “Sorry, we’re not coming today. We’ll come on the 17th.” They clearly couldn’t care less about the customer’s time, frustration, or inconvenience. No accountability. No urgency. No empathy. And to make it worse I still haven’t received my refund, because they won’t issue it until the sofa is picked up. And that, of course, keeps getting delayed too. This company has wasted my time, disrespected my trust, and caused nothing but stress. Stay away. They do not deserve your business.