City DiscoveryReviews of city-discovery.com

My friend recommended using City Discovery for a few trips in Italy. I thought booking was very easy, prices were competitive and all the trips were very organized. Both tours I booked were great. Guides were amazing and tour was as described.

Our recent guided tour of Sentosa island, Singapore by M/s Linda CHAN was absolutely first class. She was a very capably guide and effectively managed the group without any problems. Her manner and knowledge were both excellent. I undertook to muster a collection to afford her a Tip for her outstanding service and every person in the party willingly contributed to that Tip without hesitation. I've undertaken over 20 overseas trips and I can say with reservation that they don't come any better in both knowledge and ability than Linda. Ron (An Australian visitor)

I just booket a taxi from Barcelona Airport to Same address in Barcelona town, but I have not receive any information in my mailbox, can neather talk with the company, any other thing I buy online I recive the confirmation quick, how I can be sure they will pick up a young passenger tomorrow , they even did not ask for the terminal. So I am really nervous now . Can anybody from the Company answer me??

I stayed in Rome until May 11th, and I just recieve City Dicovery anwser in May 13th, in this date I came back to my couwntry and I couldn"t go back to the hospital to get the medical certificate Nicole Nicole (City Discovery) May 13, 02:13 EDT Dear Jackeline, Thank you for waiting. However, our local operator is asking for a medicate certificate so they can check if it is still possible to authorize a refund. Kindly note that this is not guaranteed. Looking forward to your response. Sincerely, Nicole I keep in touch with the hospital but they couldn"t find my records there, and requested me to go to the hospital, but I couldn't because I'm in Brazil right now So, after many e-mails (more than 30 e-mails) I recieved this answer Alex (City Discovery) Jun 17, 05:07 EDT Dear Jackeline, I hope this email finds you well. We really do apologize for any inconveniences you had experienced. We understand your part, however, please also understand that we are just following procedures and as mentioned, the tour provider can only consider giving a refund when a document (medical certificate, admission registration, etc.) from the hospital was given as a proof of the event. If in case you have travel insurance, we would suggest for you to contact your provider. Sincerely, Alexza So, I waste more than 100 euros (because I booked for 3 people) What is my advice for you ? Don't booked a tour with city discovery , unless you can see the future, because they refound you just in case you comunicate your car accident 3 days before, or, if you travel back to the country you visit to go in the hospital and get the medical certificate I will publish my history in Portuguese and Spanish as well, I want everyone knowns about the refound procedures in this company

Booked "Uffizi with Vasari Corridor Walk" - but got Uffici WITHOUT Vasari Corridor Walk. Later I heard it was closed in summer 2016, but I booked this tour in January 2017, so why haven't I been informed about this by City Discovery? Why where they still advertising/selling this as "WITH Vasari Corridor Tour" in January and not saying anything till June when I was there. Apart from this the tour guide was incompetent as she went to the most crowded rooms saying "Oh there is another group, that'll be funny..." instead of going elsewhere. So we left the group and did the tour on our own - much better. I'll never book a tour again at Citiy Discovery.

Do not trust this company. Had bougth Barcelona Soccer game tickets on line inTexas, I was suppost to pick them up in Barcelona. On my way to Barcelona from Madrid I got an e mail saying tickets were sold out. Got my money back about 5 days later, very disapointed.

You should be aware that In booking through City Discovery that they have cancellation terms more severe than would be the case if you booked direct with the operator. For example within 4 days there is no refund even though the operator may have a 48 hour cancellation window. I can only assume City Discovery pocket the difference. If you have any concerns over possible cancellation it may me worth checking out Trip Advisor, establishing who the local operator is and booking direct. The terms and conditions of Harbour Air are On all scenic and packaged tours: partial or whole cancellations made within 24 hours prior to departure will be subject to a 100% cancellation fee. City Discoveries are 100% charge less than 3 days 20% charge 4-7 days And the other two trips I booked The operator states Changes or cancellations can be made anytime before 8:00 pm the night before your scheduled tour. Please note that no shows or missed departures will not be refunded. city discovery applies 100% charge less than 3 days 20% charge 4-7 days So despite City Discovery's response my comments stand. Reply from City Discovery Published 20 June 2017 Hi Graham Reed, Good day! Please accept our sincere apologies for the inconvenience you may have experienced in respect to the cancelled tour. We value our clients feedback and we aim to provide the best customer service experience, we have agreed to refund the 20% penalty back to your account (a total of 100% refund). You will receive a message from our accounting department as soon as it has been refunded. Please wait 3-5 banking days for the payment to reflect back to your account. Again, we apologize for the inconvenience. Thank you. Update 18 Aug Following their response of the 20 June, have still not received a refund as promissed

Easy to order a trip, and guides who told us about local thing know very much.