City DiscoveryReviews of city-discovery.com

Response from City DiscoveryOct 17, 2017

Dear Ms. Elaine Caldwell, Our deepest apologies for the inconvenience. Please note that we have sent you a separate email with subject [TRUSTPILOT REVIEW] ELAI596940 Serravalle Outlet Shopping Tour. Should you have any further concerns please respond using said email thread. Thank you for providing us your feedback as this will help us improve our services. Sincerely, City Discovery - VELTRA Customer Service

Response from City DiscoveryOct 3, 2017

Dear Ana Sanders, Thank you for contacting, we checked under your name Ana Sanders and found several bookings. The queries related to these found bookings were answered and the activities were provided. Can you kindly provide us the booking reference numbers and also which email address you send your questions to? We are not sure if the company you tried to call was City Discovery as regretfully we no longer offer phone support because we believe we can efficiently provide assistance online where we can consolidate your detailed booking information and records in one place. We look forward to your clarification thanks. Best regards, City Discovery

Response from City DiscoveryOct 4, 2017

Dear Yasoda Devabhaktuni, Thank you very much for your feedback, however, we checked our records and only found one booking confirmed with us under your name: YASO585113 Dolomites and Cortina Full Day Trip from Venice. We also received a good review from you regarding the guide: "Comments: Tje driver/tour guide is fantastic..." Perhaps you were referring to a different activity with another company? We have however noted your review of the vehicle used and have notified the local activity provider accordingly. Thank you for letting us know as this will help us improve our services in the future. We appreciate you doing business with us and we hope you will still consider us again when taking your trips in future! Best regards, City Discovery

Response from City DiscoveryJul 28, 2017

Dear Shaheed Alli, Good day. Firstly we would like to apologize for the inconvenience and disappointment that you experienced in dealing with your reservation with us. Upon checking, the initial response to your reservation was quick but it took us a while to give you a response on your reply. We are sorry for this delay, at that time, we were trying to secure the tickets for you for the Eiffel tower. We only had a chance to get back to you when we are already sure that we can give you a good news. We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We hope you had a grand time in Paris and enjoyed the beautiful view from the Eiffel Tower! Thank you! Best regards, City Discovery

Response from City DiscoveryJul 17, 2017

Dear Michael, Thank you for letting us know about your reservation for the Skip the Line Camp Nou Experience Tour and FC Barcelona Museum and for changing your rating from 1 to 3 stars. We have taken note of your concern regarding the automated message from our system to wait three days for confirmation and rest assured that we have informed the team in charge to avoid confusion in the future. Regarding your question regarding the queues, we really cannot say an approximate downtime since Camp Nou is one of the most popular activity that we have in Barcelona. What we can suggest is to go to the camp early. Again, I'm sorry for the confusion. We thank you for providing us feedback which will surely help us improve the service. Thank you. Best regards, City Discovery

Response from City DiscoveryJun 19, 2017

Dear Bianca, Good day! We just received your call regarding your daughters update regarding her request. Rest assured that someone from the transfers department will call you and assist you with the reservation. Thank you! Best regards, City Discovery

Response from City DiscoveryJun 20, 2017

Hi Graham Reed, Good day! Please accept our sincere apologies for the inconvenience you may have experienced in respect to the cancelled tour. We value our clients feedback and we aim to provide the best customer service experience, we have agreed to refund the 20% penalty back to your account (a total of 100% refund). You will receive a message from our accounting department as soon as it has been refunded. Please wait 3-5 banking days for the payment to reflect back to your account. Again, we apologize for the inconvenience. Thank you. Best regards, City Discovery Team