CignaReviews of cigna.com

Hardly surprised to see the other reviews having experienced exactly the same nonsense this past 7 days. Once I was offered a call-back service but that never returned my call so now I'm into my 5th hour of hold music trying to get a simple referral. Diabolical. I would go elsewhere if they hadn't already taken my money and everyone else's money at my organisation

If I could give the customer service at Cigna a zero, I would. It is absolutely UNBELIEVABLE. In two days this week I have been on hold for over 1.25 hours and NOTHING has been done. They give me reference numbers and promise to call back- never call back and the reference numbers never pull up any information. It is the MOST frustrating incompetencies I have ever seen.

If you are considering Cigna dental savings think again. I don't think I have ever experienced such poor customer service in my life, and I've lived a lot of it! You can't get through to customer service and when they say they will call you back they may or may not but the wait is some arbitrary span of time between 29 and 56 minutes. Really?? I called to see if I had an active policy and the rep wants me to give her my cigna ID #. Justification for higher education! If I don't know if I have a policy or not it is safe to assume I probably don't have an ID number either! Cant think outside the script. Sheesh. To further add insult this went on not once, not twice, but 6 times! SIX! Nearly 1/2 of my day was spent attempting to get through to customer service. Unacceptable.It is a wonder they have any customers. I still don't know if I have a dental policy with them but if I find that I do, consider it cancelled. DONT call me back within 6-11 days.

I have been on hold for a total of 8 hours over the past 2 days and have been unable to speak to anyone. I need to get an authorisation code for my daughter for an appointment on Friday. How can this be a way to run a healthcare provider.

I am lost for words at how awful the telephone answering service has become for Cigna Uk. I have over the last couple of weeks spent several hours trying to get through for a much needed authorisation code. I was eventually successful after a 2.5 hour wait. Then as I now need a 2nd auth code for further blood tests. I started ringing at 1147am yesterday I popped my phone on speaker and patiently waited 6hours 2mins of excruciating hold music then at 550pm the line went dead. I can only assume that was because their phone line closed for business but it was as if someone had hung up. I took a screen shot of the call history which confirms the hold time. I am so sad that Cigna has become so difficult to contact as previously the service provided by Cigna Uk has been very good. I am genuinely Upset about this and the stress it is causing me, is very detrimental to my condition. Please Cigna consider your business model and either increase staff in your call centre or explore other methods of communication especially to receive auth codes. We have emailed Cigna and hope for a response soon. 🥺

As so many clients are saying the response time to get through is terrible. I do appreciate the COV19 situation but clearly the idea of getting your referrals via the telephone is not working! 86% poor ratings tell a story & I gave up holding after over 45 minutes which compared to some was actually a short amount of time. Granted I got a response after 2 emails of complaint but you cannot offer this kind of a service & need to adapt! Either improve your staffing for telephone calls or switch to online requests like the NHS have started to do! This is private insurance paid for & customers deserve better!

Deny. Deny. Lie. Deny. Lie some more. Lie. Lie. Deny. Lose my documents. Lie some more. The website claim submission page doesn't work. Lie and Deny.

I’ve been waiting for 1.5 hours so far and still not through to their helpline. I need an authorisation code to start treatment but reviewing all the comments on here who knows how long I’ll be waiting. Very poor service when I’m in need of treatment. It doesn’t even state anywhere on their website what the opening hours of their helpline are. Very very poor.