CignaReviews of cigna.com

rip off is the best word to describe this insurance plan. imagine paying $300/month only to get nothing of real value. your calls will be sent to a call center abroad. They can't even answer basic questions like "do I need a referral to see XYZ specialist". The customer rep have to do 10 minutes research while I was on the phone to answer that question. after 10 minutes he asked me "what state are you in?". needless to say I didn't trust a word he said. I basically decided to email them my question so I have their answer in writing. no online chat feature either for HMO plan at least. And even worse is their website. they are clueless company. When I join they assigned me a doc as my PCP but when I called his office they told he's not accepting new patients. finally the list of in-network doctors is tiny even in a major city/Chicago.

I cannot agree more with the negative reviews: one excuse after another and a different story every time I ask about the claim. Cigna has yet to pay my claim, even when I have a letter FROM CIGNA saying it's a covered expense and have provided multiple documents as per their requests. They have made one empty promise after another, and I feel like I have been outright lied to on multiple occasions. You will NEVER speak to a supervisor--in any department, no matter who or how many times you ask: they simply can't seem to find one. If I could give zero stars, I would.

What a shocking company please steer clear. Rang them a few times and heard a different story/ excuse each time

I want to first address the misinformation constantly being presented by the representatives. They tell me something is covered at 50% yet the claim is always denied. Regardless of the that, the hold times since a few months ago have been appalling! The website does not assist with claim questions, the hold times are over an hour every time and I never seem to get a callback when requested. With how much this insurance company makes, where is it all going? Definitely NOT to the employees, hardly the patients, and definitely NOT the providers. Their fee schedules are disturbing considering how much costs of living has changed and policy price changes.

I have been shocked by the complete lack of response to repeated emails and phone calls since last week to Cigna's U.K. customer service department. I have been trying to get my policy canceled since writing to Cigna instructing them to terminate it more than 2 weeks ago, a process that should take 7 calendar days according to the terms of the policy. The company apart from ignoring my emails has also tried to continue collecting the monthly premium.

worst life insurance ever.

I'd be interested to join a class action against this extremely greedy company that makes its dirty money on the account of suffering people denying the healthcare they paid for. All insurances have their faults but Cigna is the absolutely worst among them. All doctors keep asking us how we got an insurance that authorizes nothing and every simple test or prescription (that goes easy with all other insurances )takes them days and weeks to fight with Cigna for their approval.

worst insurance company! Absolutely careless and ignorant customer service and million of obstacles and excuses how NOT to pay for your healthcare. They don't even bother to pretend they care, just run you around until you either walk away or die. P.S. Don't be fooled by Cigna customer service "responses". This is just another false promise they do. I spent hours talking to them and they only care about protecting themselves.