CignaReviews of cigna.com

Worst customer service ever. The people working at cigna customer line have no knowledge and you stuck in the line for 30 minutes waiting for the manager. No notice or explanation. They can't do more then reading the claims. No knowledge, no thinking or what so ever. I wouldn't call that customer service.

Just speechless just disappointed! Can’t compare it with our previous Insurance AXA… customer care don’t get back to you even after 2 weeks! Called several times left message wrote several e-mails, they said they’ll call back none of that happend! Just bla bla bla….

Terrible service not comparable to previous insurance with Allianz. They are determined not to pay you and make you jump through hoops.

I booked an online appointment for a Lab test on MDLive. Process was smooth UNTIL I received conflicting confirmation emails from MDLive about my appointment. Now I had to call to figure it out, and after speaking with the first representative from CIGNA, she didn't/couldn't answer my question as to whether my appointment was confirmed or not. Her supervisor could not offer an answer as well. 30 minutes of my time wasted on a serious flaw in MDLive by CIGNA's system. Representative do not have visibility into lab appointments so the customer service was horrible.

The absolute WORST. They will do everything not to pay back what clients are entitled to.

The absolute worst ever. I enrolled with Cigna Preferred Medicare HMO at the end of April 2020 effective date May 1, 2021. As of today (8/3/2021) I have been unable to register on their website and I constantly encounter issues with doctors' offices having difficulty confirming my account. After having spent hours on the phone with customer service I have given up and now await open enrollment. I wouldn't recommend Cigna to ANYONE.

Awful pointless insurance, how can three fillings end up costing me nearly £1000!! Lack of transparency, misleading documentation and limits that make the insurance pointless.

they outsource physical therapy to american specialty health which is a company so greedy they are being sued by large nationwide physician organizations for lack of coverage & reimbursement. If using Cigna, Take it upon yourself to ask for the letter to request a change in who covers physics therapy cost management for your plan.