CignaReviews of cigna.com

Great customer service and quibble free claim process. My policy is through my employer.

I have the most expensive policy on their international medical cover - Platinum. I am abroad and have been trying to get through to someone for pre-approval of cover for a very painful condition for over 2 hours now. In addition, I sent over a few administrative questions by email a couple of weeks ago and they haven't bothered to respond, let alone acknowledge my email. A complete and utter disgrace - not worth the money or the hassle.

Just spent another 30 minutes of my life waiting to speak to someone at Cigna who could help me understand why my claim was denied. Cigna is the absolute worst insurance company in the world. This is my 5th call to them to try and resolve an error on their side. Still no resolution.

Cigna is the worst insurance that I have ever had! The customer service is really really really bad: Onid Currc Baraji, Jonathan Fisher (Regional Managers), and Chloe Sherlock is most bullying.

I work in a Dental office as an insurance biller. Employers, do not go with Cigna Dental. They hold up processing pre-treatment estimates. They delay sending out payment checks. The Cigna Dental insurance representatives do not know how to co-ordinate benefits or follow the regular co-ordination of benefits standards, or keep record of previous co-ordination of benefit statement from the insureds.

I have been with Cigna for the last 7 years and only going with them because they are much cheaper than my employers. The coverage is very poor. I have to pay around $6000 before they cover me for anything outside a yearly checkup. Last year I waited at least 6 months to get my refund for overpayment. My income is highly volatile so it is difficult for me to know how much I will earn in a year that determines my payment per month. I have to pay monthly for the service and it increases if my income increases while I have to wait 6 months or more to get my checks. Also to get new healthcare service I can speak to someone within 3-10 min, but when I have an issue such as a refund, I could be on for hours on the phone. Right now I am on the phone for over 70 minutes and I can’t email anyone instead of being on hold. When it comes to them making money they make it easy but hard to contact for anything else. This is poor business strategy and should be considered criminal.

I was on hold with Cigna for almost four hours today. My wife waited 3. I need to change my automatic payment credit card number and no one will answer! And I pay for this! I called this morning at 8 am and did get my problem corrected. Thank you.

I have been calling the Medicare part D drug plan for two days. Yesterday I waited 2 hours and hung up. I called a different Cigna number and a very nice customer service person called the number for me, she called me back after she waited for an hour with no answer. Today I have been waiting to talk to somebody for over an hour. Asking myself why would I renew my policy for 2022???