CignaReviews of cigna.com

I am changing from Express Scripts to Cigna Prescription Drug Plan. Cigna sent my first invoice with an insert that said that I could have automatic payment by going to "partdpremiumpayment" on the cigna.com website. But that website seems to only see my Cigna Medicare policy. The website gave a phone number that I was on hold for a half hour. But I looked again at the automatic payment insert and it gave a phone #800.222.6700. When calling this phone number the only options were to make an automated one-time payment with no option to talk to a person. I took a chance and pressed zero and have now been on hold for 15 minutes. So, the insert that says "Signing up is easy!" for "Autopay" is anything but easy. I see from other reviews that others have had similar experiences. Grrrrrrrr! So, I am now going to send a paper check to pay the invoice.

It's a disaster. There was a three-hour hold time with no response. Cigna contacted me and sent me to a phone number. However, that number directs you to dial another number.

I’m not one to write reviews, but this is the worst customer service I’ve ever experienced in my life. I had to switch to Cigna with my new employer, and the experience has been horrible. My employer says I’m fully registered with health insurance, which I registered for a month ago, and I haven’t received my cards. I’ve spent over 4 hours on the phone now with Cigna customer service, been transferred over 10 times, been switched to totally different numbers, all to end up back where I started. I literally don’t l know what else to do

I have tried to contact customer service for over a month for the part D Medicare rx multiple calls always transferred but no one picks up the call. Waite time for all calls have been about 6 hours. good luck with CIGNA

Cigna Medicare is not reimbursing for vision or dental allowances. I have submitted claims 3 times for dental and 2 times for vision this year. As others have noted, customer service is not available.

I’ve been on hold for 4 1/2 hours how is this ok

I have now been on hold for two hours and 25 minutes. On a Sunday. They sent my senior citizen fixed income mom a card and a bill this week when she already has insurance. I need to get this solved before she gets charged, and if I do not get help today I can't call them until after 5PM tomorrow because of my job. And there are only two days left. This is disgusting. How can they treat people this way? How many more hours on hold before someone can help me? Do not deal with this company unless you are completely desperate. The company is demonstrating that it does not care about people at all.

I GOT CIGNA MEDICARE RX FOR MY DEDICATIONS THE NEXT THING I FIND CIGNA BOUGHT EXPRESS SCRIPS DRUG PLAN AND I HAD TO WAIT 6 HOURS TO TALK TO CUSTOMER SERVICE---{THANK GOODNESS I HAD NOTHING SPECIAL PLANNED THAT DAY} THEIR PHONE STSTEM IS VERY POOR---THERE "MI]USIC" ON HUKD WAS A JOKE AND KEPT FADINGV IN /OUT---STSTIC WITH A HISSING NOISE WAS PRESENT THEN I NOTICED CLICKING NOISES ON THE PHONE LINE FOR 2 HOURS FINALLY I WAS DISCONNECTED FINALLY, AFTER ALL THAT I TRIED A FEW DAYS LATER---I GOT THROUGH AFTER 5 HOURS I THINK CIGNA NEEDS TO BE MORE WATCHFUL WHEN THEY GET INVOVLED WITH INVOLVING THEMSELVES WITH OTHER COMPANIES