CignaReviews of cigna.com

Beyond bad. Three hour hold time and no answer. Cigna contacted me and I was told to call a number. But that number has you call another number. And that number isn't the right number either. So after being switched to what might be the right number, no answer after three hours today. Just awful.

Beware, no one answers the phone and you get stuck on hold forever waiting for someone to answer the call and answer questions. My wife and I have tried on different days at different times and we have never gotten thru. Today we waited for over 2 and half hours with no one answering. We received two registration cards for different programs and we are trying to get clarification which program they have us enrolled in. This is prompting us to think we picked the wrong company/program. Update: our problem is with Cigna…not eHealth.

I've been on hold for over an hour for the past three days now. Even as I'm writing this I'm still on hold - It's been about 2 hours since I called. I understand that this is the busy season with everyone getting their Plan D's together, but this is ridiculous!

They deserve a negative rating. I’ve been on hold for over 2 hours now. Should I just give up? Are they worth using?

Have been on hold for over two hours... I'm expecting up to 4 based on what I'm reading. This is disgusting.

Horrible, horrible service. Trying to decide on Part D plans. Cigna took over Express Scripts, our prior plan, but while ES was very, very good and responsive, I've had NO luck even getting a Cigna person on the line to get answers to our questions. We've waited 1 to 2 hours on HOLD, before giving up. We're older, on social security, and can't deal with this terrible service and uncertainty.

At this moment I am still holding. I just want to know how much longer the wait would take. I have been holding until right now, 1 hour:43 minutes. If there was a negative 0 star Cigna customer service earned it!!!

1 star because 0 is not possible. It's been farcical trying to book an appointment. I actually now have an appointment with the NHS next week while I'm still waiting on Cigna to accept my referral. It's a joke of a company. My advice; stay away from them.