CignaReviews of cigna.com

PLEASE PLEASE PLEASE read my review before you decide to purchase or switch to Cigna, Cigna Advantage or ANYTHING with there logo. This is the WORST insurance company I’ve EVER encountered in my 57 years on this planet. You might as well be uncovered if you choose them. I just recently went back to my old insurance but this past year has been a miserable experience for me while having them. I finally put another grievance complaint in because I was encouraged by a Cigna agent to do it!! In my complaint I stated this past year I’ve not been seen by a doctor because no one I mean NO doctor in my area here in baltimore will take it. 5 medications I’ve been not able to take this past year because they denied to pay for them and this is after I asked the initial agent in the beginning, Patrick assured me over and over they would be covered. WRONG Most I’ve been on almost 20 years and I desperately need. I just received the response back today saying they closed the grievance due to the length of time I’ve been with them. WHAT?? One year? Really? It shouldn’t matter how long I’ve been with you, I’m not able to receive the BASIC care I need much less anything else and YOU DONT CARE?? The doctors in my area refuse to accept you because they told me themselves it’s because YOU WILL NOT PAY THE PROVIDERS!!!! You suck!!! In august I called Cigna and I said ok I’m at a loss here - YOU tell ME who I can go see. They did. I went. I just received a letter from Cigna last week saying your denying to pay this doctor!!!! Wth dudes! YOU TOLD ME TO GO!!! Now you won’t pay the lady!! No wonder no one wants to take you!! I don’t blame them!! I’ve had enough!! I’m outta here!! But believe this, I will slander your miserable name and company to everyone I can and flood social media with it to!! WARNING people about you!! DO NOT GO TO ANY CIGNA INSURANCE COMPANIES PERIOD!!! See ya!!! BTW - pay your bills!! Oh yea PS: look at your reviews!! I’m wasting my time because it’s obvious by looking at all your reviews not just on here that CIGNA DOES NOT GIVE A CRAP ABOUT YOU!! I will say this, mark my words, before 2023 ends you’ll be out of business!!

What a complete total joke this insurance company is. Try getting hold of someone to help you in customer service. You'll have better luck winning the lottery. No wonder they have such a crappy rating. I've made numerous calls to numerous "customer service" phone numbers. I finally hang up after a full hour+ has passed being on hold (and listening to the same stupid short repetitive song play over and over). I will be changing to a different and more respectable provider at my very first opportunity. It's like Cigna is trying to loose customers (and it's working for me). If they can't even have a representative answer the phone, I certainly don't trust them processing any type of insurance claim for me. I can't even imagine what a disaster that would turn into. DO NOT EVEN CONSIDER USING CIGNA FOR ANY OF YOUR INSURANCE NEEDS. Choosing Cigna is one of the biggest mistakes I've made in life. Run - don't walk away from Cigna!

If you want insurance that is difficult to deal with and constantly denies your needed treatment, this is the plan for you. They eagerly look to deny claims rather than provide care. After my last claim was denied, I decided it was time to switch providers. First, I was unable to cancel their services online. I sent them an email clearly stating that I wanted to cancel my account with them, they ignored it, and they still charged me $49. Since that didn't work, I called them to cancel, and I had to wait for over an hour on hold. When I spoke to them, they said they would cancel the service and provide a refund for the last unauthorized charge. Not only did they not refund the previous amount like they said they would, but they also charged me another $49. Now I'm in the process of disputing the claims with my bank. In total, they didn't cover any of my dental work, didn't cancel my account as requested, continued to charge my card, and wasted over 2 hours of my time. STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE!

No one picks up the phone. I went out of the country and had fraud on a debit card and card was closed so autopay didn’t go through. I tried calling customer service for days. They ended up canceling my dental insurance. I tried calling to reinstate or anything at least. But I’ll be looking elsewhere because it’s hard to reach them.

I was trying to pay you guys. I was #2 in the q and sat on hold for 45 min. I called back and opted for the return call option. I was next in the q and hung up after 20 min. If your customer service has no awareness of the lack of attention then someone needs to figure it out!

Thank goodness if no our insurance anymore the worse company ever, we've been claiming with them a dental service for 4 months are disrespectful in treating people, you can't see the claim because supposedly the dental cannot be done through the website, y but they do not explain that in their site. Since we call for an update the representative informed us that you have to do it by phone with representatives and you send the information by private email, so far they have made me do the process 4 times, and you don't receive any call or notification anything, and when you call them always missing something according to the person who answers that is always someone different and you have to be 45 minutes explaining everything again. To this date we have not received any response since the claim was made in September, a health insurance shame, there is no respect for the patient.

I had an extremely helpful customer service agent today who I felt went above and beyond to help me understand claim submission options in a non-straight forward case. I really wish I would have gotten her full name to share for recognition. It makes all the difference in the world when you connect with someone who cares.

I had the catastrophic misfortune of being covered by Cigna for one month. As a patient with psoriasis and psoriatic arthritis, I require monthly injections. Prior to the month with Cigna, I had taken my once-monthly injections consistently, without complications, and with full resolution of my symptoms, for 2 years. In one month with Cigna, my doctor and I were unable to successfully navigate the barriers Cigna created for me to obtain my injections. Because of these barriers, I was unable to get my injections and therefore went without my medicine for the month when I was covered. Failing to take my medicine puts me at risk of failing the therapy completely and requiring a new medication. It puts me at risk of having a psoriasis flare up all over my skin, and debilitating pain in my joints as my body produces chemicals to destroy them. Once a psoriasis flare begins, it can be difficult to control, and unmanageable psoriasis is associated with all kinds of mental and physical comorbodities. While I imagine that Cigna’s unethical policies are legal in the hellscape we call American healthcare, there is no doubt that Cigna profited this past month from the refusal to cover my injections. I purchase my Cigna prescription plan through the healthcare exchange. Therefore, I will be filing a formal complaint with the federal government over the inclusion of companies like Cigna that make money by denying FDA-approved medicine to paying customers. I am also closely tracking my symptoms in case they return. Should I suffer health consequences as a result of the denial, I will sue Cigna for the physical and mental anguish and permanent joint damage that result.