CignaReviews of cigna.com

Bedrövligt företag. Får inget försäkringsbrev eller något annat dokument, har ingen webbplats, ingen Min sida, ingen info om vad ens försäkring gäller. Har haft dem i flera år och fortfarande aldrig någon kontakt/brev. Nu skulle jag äntligen använda mig av försäkringen, givetvis gäller den inte för "min sorts sjukhusvistelse", som jag trott i alla år. UNDVIK.

Please offer a zero stars choice for next time. One star is WAY too inflated for the "service" Cigna provides. I was told to immediately go to the closest emergency room by our employee clinic. So i followed their directions. Asked at ER when presenting my card to be sure it was preauthorized. I was having my first bout of diverticulitis and was in severe pain, couldn't have a bowel movement. Chills, fever, doubled over in pain and eventually fell asleep in the ER. They called me back and did all my vitals. Asked me when my last period was. I said I don't know, maybe 2 years ago. I've reached menopause. So they gave a me a pregnancy test that I didn't know about until I got the bill. Then i got a CT scan. (Medical blue book cost is $300 for a CT scan). I was in the ER for 4 hours. Saw an in network doctor for about 5 minutes. Received my bill for $14,000. One $200 charge was covered for the in network doctor consult. I was charged full ER price for everything else. FOUR HUNDRED DOLLARS for a pregnancy test for a menopausal woman. TWELVE THOUSAND DOLLARS for a CT scan. And then other little charges here and there. I filed a thorough appeal and of course it was denied. Called dozens of times for help and kept getting told it was out of network and not preauthorized even though it was. Finally 3 days before the deadline to file a second appeal I spoke with a woman who said it should have been enhanced in network and it wasn't coded correctly. I asked her to help me get it filed and she agreed. About 40 minutes into the phone call we got disconnected. I tried to call back immediately but couldn't get through. Gave the operator the previous ladies name and she said she would email her and have her return my call. That never happened. I kept calling but couldn't get to the person helping me. So after I was told it needed to be redone and enhanced as in-network, the call dropped and it never got done because I couldn't locate the previous person who was helping me. Now I'm receiving calls daily from collections but I will not pay my bill until they figure out how to do their job. On top of that they wouldn't apply any money towards the deductible so they said I had to pay off the$14000 before any amount could be applied to the deductible. So that Max Out of Pocket number is a big lie because they can deny any claim. I've filled 3 claims in the last 2 years and every single charge was denied the first time. Fast forward to 2022. Hurt my back. Laid up for a month because Cigna wouldn't approve an appointment with a neurosurgeon because I've already had 2 back surgeries. They denied that appointment because they said I needed to see my primary care physician first. This happened in September and my PCP was booked out till January. Cigna didn't care. They declined all appointments. Four days later I ended up in the ER. I was admitted to the hospital for 3 days. So what should have been a simple appointment turned into a $22000 charge. So when Cigna denies a claim its likely because they're using premiums to pay for a $22000 error that could have cost them one appointment with neuro. Good job Cigna. Way to spend our hard earned money wisely. With a $4000 deductible, Cigna is still claiming I owe them $12,000 after negotiations. They can eat this one. We pay for a service. When you don't receive the service you paid for, they're not getting another penny from me because it is CIGNAs debt to pay.

Cigna health global Incredibly incompetent website Doesn’t matter what I do can never login, how about fixing that first. By the way paying 435 euros a month is extortion, how about some service?

El servicio es lamentable. Llevo meses detrás de ellos para que me cubran un servicio incluido en la póliza. Siemore encuentran una razón que, sin existir o estar reflejada en ninguna parte, les exime de devolver la factura. Lamentable

HORRIBLE customer service! Enrolled through the Marketplace. Received numerous request to pay the first paymnet. Their instructions to pay online are incorrect & nit able to do unless you have already paid & got a card. Got another link to pay & after more phone calls, that doesn't work either. Finally mailed a paper check on Dec. 9 & as of Dec 27 still not cashed. Called customer cervice (in Phillipines), got someone that doesn't understand English. Asked for a supervisor who tried to tell me the mail takes 7-10 business days (false) & then 2 more days for them to process. That would be Dec 23. This is the 27th. They did nothing but lie to me & try to make me pay it AGAIN. Called member's customer service & have now been left on hold for 32 minutes still holding. They have no intention of doing anything except waiting until I hang up! TERRIBLE COMPANY THAT I DEEPLY REGRET SIGNING UP FOR ALREADY!!!! ZERO STARS!

Con diferencia la peor aseguradora de salud de España. Es de vergüenza la forma en que gestionan casos complicados con sus clientes. Con oscuridad, falta de transparencia y sin ninguna empatía

Terrible, patetico, normalmente tenía otro seguro que por llamada me podía resolver un poco los síntomas. Al entrar a Cigna el servicio de hablar con un médico es patetico. Básicamente siempre te dicen acuda a urgencias en vez de mandarte algo y si ves que mejoras pues ya está pero que siempre te digan acuda a urgencias por teléfono cuando por otro seguro médico siempre me mandaban e indicaban cosas. NO LO CONTRATES no sirve

The worst Private health firm in the UK by a country mile. Don't waste your money, extremely poor customer experience - I would recommended using an alternative provider.