CignaReviews of cigna.com

They hire very racist people to work with them . They need to do checks on their staff before giving them jobs

Die bereits schriftlich zugesagte Erstattung wird seit Ende Juni nicht gezahlt, dann die plötzliche Kündigung zum 30.09.26. Auf telefonische Anfragen keinerlei Reaktion, schriftliche Fristsetzung auch ohne Reaktion. Die Mitarbeitenden, die unter der Telefonnummer zur sogenannten "Schadensabteilung" erreichbar sind, haben keinerlei Befugnisse, dienen einzig der Abwehr der Anfragen.

This insurance company seems to believe it knows more about my medical condition than my doctors and specialists. Despite evaluations, diagnostic testing, and professional recommendations from qualified physicians, the insurer repeatedly questions or denies medically necessary care. It is incredibly frustrating to pay for health insurance and then have treatment decisions effectively made by someone who has never examined the patient. Instead of supporting preventive care and timely diagnosis, the process feels designed to delay or deny services until a condition becomes severe. My doctors recommended testing based on their medical expertise and clinical findings, yet the insurance company chose to contradict those recommendations. It creates the impression that approval is only granted when a patient's condition has deteriorated to the point of being an emergency. The amount of time spent on prior authorizations, appeals, and justification requests places an unnecessary burden on both patients and healthcare providers. Healthcare decisions should be guided by medical professionals who know the patient, not by administrative obstacles. Based on my experience, I have very little confidence that this company puts patient care ahead of cost containment.

If you enjoy burning hours of your life on hold for basic tasks that every other modern company handles in two clicks, Cigna Dental is for you. They do not have an electronic submission portal for out-of-network dental claims. You read that right. You either drop a piece of paper in a mailbox or sit on hold for an hour so a representative can hand-hold you through emailing a PDF. I’ve been trying to process a routine claim for my son since June 16. That required a full hour on the phone. By July 7, they claimed the documents were "unclear," costing me another hour on the line to resend them. Today is August 13—nearly two months later—and when I called to check, they told me they requested X-rays from the clinic, didn't get them, and decided the best course of action was to do absolutely nothing. No email to inform me, no follow-up call—just complete inertia. Incompetent, archaic, and indifferent. Avoid them if you value your time.

My FSA card company needs an EOB on a payment. I log on to Cigna and could not find the claim or EOB for the date listed. This charge happened during my current benefits period with Cigna as my company's insurance provider. How could Cigna's employees not enter a claim into my profile? This is just one of several problems I have had with their representatives not doing their jobs. Cigna ought to just hire trained monkeys from Ringling Brothers to do the job since its clear the monkeys could do a better job than the current reps Cigna has. I am in contact with my company's benefits manager and trying to get them to drop Cigna as our insurance provider and find a real insurance company to cover us.

I've been trying to get surgery done my Dr has said is needed due to a growth, blockage and sever swelling, bleeding and that could cause brain damage from my nasal passage. Cigna keeps denying it over and over with the Dr himself giving proof over and over. Disgusting! In the process again trying to get this covered as is desperately needed! Shame on you Cigna! No wonder your ratings are this bad and having a lawyer look into this as well!

Difficult to get things done with this provider - not once, I have experienced inexplicable delays in getting approvals for medication costing time and energy running after them, and now I've been chasing them for a refund for months despite a very straightforward case, numerous follow up calls and emails, and a ticket number. Very disappointing. To imagine that this is a global firm...I hope the responsiveness and transparency of the services improves. I would not recommend. At all. Too opaque and an added stress on top of whatever ailment you are treating. Imagine that! Like, why??

In October 2025, I signed up for this dental insurance after speaking with my periodontist, who assured me that his office accepts Cigna Dental. However, Cigna Dental has consistently refused to pay claims for my routine cleaning appointments, even though Cigna Dentals website clearly states that my plan included two free cleanings per year. Cigna Dental has never paid a single claim. When I called on July 10, 2026 to ask why my claims were denied, the so-called customer service person said it was because Dr. Lemmerman is not in network, even though he personally told me his office accepts Cigna Dental. When I pointed that out to the customer service person, she tried to make excuses, stating at one point, Well, maybe they only take Cigna through employers. After hearing that utter nonsense, I canceled my coverage. If Cigna Dental had been transparent in their advertising, I never would have signed up for it in the first place. They are engaged in deceptive business practices. I wrote to the CEO, Brian Evanko, about this matter. He ignored me. I had been paying $38 every month for 10 months and got no coverage. I strongly advise others to steer clear of Cigna Dental. They are thieves!