CignaReviews of cigna.com

would rate 0 if it were an option. i've had vertigo for 6 months and multiple healthcare professionals have suggested they think it's related to my cervical spine. cigna approved an MRI of my cervical spine, and it showed significant damage. my doctors would like to see an additional MRI with movement, and cigna said no do PT first. I'VE BEEN DOING PT FOR 5 MONTHS AND THEY SHOULD KNOW THAT BEC THEY KEEP TRYING TO DENY THOSE CLAIMS TOO. guess i'll do more worthless PT and continue to not be able to walk. get fcked cigna.

Truly awful. I was directed from an AI rep to a real person who then directed my back to an AI rep - tho I feel the AI rep was more empathetic to my plight than the real person. They are a terrible organization.

Been dealing with Cigna since June for a claim. Every time I call I get a representative telling me I need to submit another form from the doctor, Firs they need a lab report was never asked for that, I submitted the lab report then i was told they needed doctor NPI number, I sent them that, then I was told I needed the provider tax id number, the provider faxed them that. August 14, 2026 representative said I faxed and they recieved everything they needed, on August 24, 2026 i received a letter saying they needed the provider's tax entity# I called was told the letter was sent in error and to ignore it number was received it from the provider. That was the last I heard from Cigna. I have them through my former employer "Honeywell"

This company is a nightmare! Stay away!!!

Absolutely terrible! Due to a WELL KNOWN nationwide shortage of my medication since Nov 2025, I have lately been able to only get a 30 supply, and at times even have to wait for that. I have a 90 prescription. I get a generic letter telling me that they will only cover 2 more refills at 30 days because it is out of policy. This shortage has been national news, is being tracked by multiple sites run by pharmacist associations, has an FDA update, AGAIN made national news this week and manufacturers acknowledge they cannot keep up with demand and don't know when they can ramp up production. My dosage is on multiple site of being limited to out of stock. Any pharmacy. I call Cigna twice, China, India - no clue. Dutifully follow the script, despite me telling them that even today, it is national news on multiple outlets. The canned response - I will get you to one of our pharmacists. Did you call your doctor for a new prescription? My script is correct. Cigna's pharmacist cannot do anything unless they plan to manufacture it themselves. Request an escalation and three hours later STILL waiting on the promised call back. Call again, request immediate transfer and escalation to a PBM. This needs to be addressed, Cigna needs to follow national news and shortage alerts and issue exceptions for ALL of us. I was refused a PBM. Told that I would get a call back (HA) which has never happened. Their internal script, easily found online, states they will not transfer you, claim you will get a call back and never follow through. Patients, per federal law, have a Right to a Qualified (Human) Reviewer - Your appeal must be reviewed by a healthcare professional. Cigna refuses, has no online way to appeal or get help and their customer care is a joke. They have NO care at all. And the fact the second Rep's dogs were barking in the background - unprofessional. It has now been 24 hours. No call back from Cigna PBM or supervisor, despite being by "Alma" and "Wilbur" I was in the queue for a call back. Complaint has been filed with DORA as Cigna has denied my rights to appeal to their PBM and refuse to acknowledge an ongoing shortage, instead denying my coverage.

Cigna, this health insurance is a joke. I pay $1,400.00 a month and I am going through menopause. They have given me every possible excuse and hurdle to avoid covering my medications. They made me go back to my doctor just to get prescribed generic medications, and even so, I am still waiting for them. Hours spent on the phone with them a total waste of time. I am going to cancel this insurance. With what I pay them monthly, I can buy my own medications and pay my doctor out of pocket when I return! They are an absolute joke.😡

99% of the customer service representatives I’ve dealt with seem to have no idea what they’re talking about and are not competent in handling even basic issues. They make mistakes constantly, and when something goes wrong, it becomes incredibly difficult to get it resolved. For example, Cigna made payment to wrong people, multiple times. When I contacted customer service to have the issue corrected, I was transferred to more than five different representatives. Not one of them seemed to understand what had happened or knew how to fix it. After all those transfers for 4 hours, the issue was still not resolved. Dealing with Cigna customer service has been an extremely frustrating and time-consuming experience. The lack of knowledge, accountability, and basic problem-solving ability is unacceptable for a health insurance company handling important financial and healthcare matters.

This is the worst insurance company I ever had. They use ai system without fully looking into your claim and denies everything! Plus if doctor charges more than they say they negotiate for the will only put 1/4 of your doctors bill towards deductible. Scammy if you ask me.