pathetic and absolutely criminal practices on rejecting important medication and delaying prescription claims.
stay away from this GARBAGE COMPANY. Healthcare.gov of florida needs to be informed of this scam companys practices. I have never had so many denials and issues with any insurance company in my life. I am starting here to expose them- and changing healthcare on the next open enrollment.
Response from CignaMay 14, 2024
Hello. Thank you for reaching out to us. We would be more than happy to address your questions and concerns regarding your pharmacy coverage. Please send us an email at [email protected] and include your Trustpilot username to be connected with a customer care advocate. With care, -Mark
RO
Rolf
Hopplösa att få tag på kontaktuppgifter
Betalar sedan 20 år på en bolåneförsäkring, plötsligt slutas autogiro dras. Söker efter kontaktuppgifter på nätet, deras "Svenska" hemsida är på engelska några telefonnummer går inte att hitta, enda kontaktmöjligheten är ett formulär där jag ska välja typ av ärende inget av alternativen är i närheten av det jag har. Lyckas få tag på ett nummer (020 20 02 01) genom att ringa SBAB. Får svar ganska snabbt och hjälp (på svenska), varför man inte informerat oss kunder om Cignas betalningsproblem, som alltså innebär att premien skjuts upp kan man dock inte svara på.
AH
Adam H.
NEVER GET CIGNA!!!!
NEVER GET CIGNA!!!!! These dipshits are crooks that repeatedly lied to me about a medication for my wife that needed to get authorized. They delay, delay and delay until you finally just give up. They are liars and do not care at all about you or your health, only to take your money. AVOID AT ALL COSTS!!!!
Response from CignaMay 9, 2024
Hi Adam, it's understandable why you would be upset. We care and would like to further investigate your wife's denial to see how we can help. Please email us at [email protected] and include your profile name to connect with a care team advocate. -Jennie
PO
Patient O.
WORST INSURANCE COMPANY OUT THERE
Worst insurance company and organization I have ever dealt with. The company is run by drones that have no consideration for subscribers and staffed by a bunch of clowns with no training.
Tried to get a test scheduled recently and went through back and forth with the doctor and insurance company four times including a procedure that was "approved" and then "denied" at the very last minute multiple times. No one here has any idea what they are doing and will send you round and round with no resolution.
If your company switches to Cigna, my advice is to find another job. Yes, they are that bad. Any company thinking they will save a few bucks by switching to Cigna should be prepared to LOSE valuable employees after they get sick of dealing with this garbage company for a few months.
Response from CignaMay 9, 2024
Hello, we care about your health and wellbeing. Please allow us the opportunity to look further into your denial to see how we can help. Email us at [email protected] and include your profile name to connect with a care team advocate. -Jennie
PF
Pamela F.
How reliable is this company?
I have full cover Cigna insurance and submitted a claim form in February. It’s now May and I’m still sending follow up emails to chase up my claim for reimbursement. One month ago I had a phone call saying they are processing it and it will take 7 to 10 days and a Customer service officer replied to my email around the same time but I haven’t heard anything since. Can anyone tell me how reliable this company is so I can decide whether to stop payments and find a new health fund that is more reliable.
Response from CignaMay 8, 2024
Hi Pamela, thank you for sharing your experience. We'd like to connect and review the claim concern you've mentioned to see how we can help. Please send us an email at [email protected] with your Trustpilot alias to be connected with a care team member for assistance. With care, Jasmyn
SB
SUSANA B.
Incremento económico pólizas
Buenos días, yo recibí ayer un correo electrónico en el que dicen que me suben la cuota mensual 80€?????a partir del 1 de julio. Llamé para confirmarlo y me dijeron que ha subido todo mucho, gastos de quirófano, etc. Ni en todo el año pasado ni lo que llevamos de 2024 me han intervenido quirúrgicamente. Muy muy descontenta. Me daré de baja.
AD
Agustin Dal L.
3 weeks and no reimbursement
Just joining the queue of people who are still owed reimbursement by Cigna. After 3 weeks, I still have no confirmation of even filing the reimbursement request. I had to call them two weeks ago for them to confirm the request is in the system. But still, no acknowledgement at all of the process.
Outrageous.
Response from CignaApr 25, 2024
Hello Agustin. Thank you for bringing this to our attention. We would be more than happy to further investigate your reimbursement request. Please send us an email at [email protected] and include your Trustpilot handle to be connected with a customer care advocate. With care, -Mark
AP
Alejandro Pujol A.
Cygna es la peor aseguradora que existe.
Cygna es la peor aseguradora que, por suerte, no he llegado a tener.
No me dejaron asegurarme por no pasar el cuestionario inicial, flipáis.
Hace 4 años tuve un trombo en la vena subclavia (tren superior) por sobresfuerzo físico con el brazo y el hombro haciendo deporte. No padezco ninguna enfermedad cardiaca ni nada por el estilo. En ese entonces, estaba con otro seguro médico privado que fue Sanitas, posiblemente el mejor que he tenido y de lo mejor valorado igual que Adeslas (otra que me ha tratado super bien). Y con Sanitas me atendieron perfectamente y me pude operar del trombo. Todo salio genial y como digo fue una cosa aislada. No padezco ninguna enfermadad ni mi familia tampoco.
Al realizar el cuestionario, como supondréis, tuve que mencionar este caso porque al final fue una operación y ha tenido revisiones posteriores (todas perfectas) y tras comentar este suceso la mujer que me atendía me preguntó que a día de hoy como tengo la pierna... (repito, el trombo fue en el hombro). Ignorantes e incompetentes. Se lo tuve que explicar yo.
Recibí un correo de que me rechazaban el alta, sin motivos. Ya me tocó llamar y mandar correos en los que, tras mi queja, me dijeron que iban a revisar el cuestionario y me pedían mis citas con cardiología (nunca tuve citas con cardiología, se trataba de mi cirujano vascular que me operó) y tras enviarle mis informes de que estoy perfecto tras un caso, repito: aislado, en 2020, me siguieron sin aceptar el alta.
Esto da mucho que hablar de la confianza que transmiten, su conocimiento, su ignorancia, poca madurez y sus pocas ganas de ayudar a sus usuarios o posibles usuarios más bien.
Sois un truño.