CignaReviews of cigna.com

I don't understand the bad reviews. My experience has been nothing but positive for the most part. I have been going through cancer treatment which we all know is not cheap. Cigna has paid for every single treatment, test and surgery that I have had. They have also covered medical supplies and prescriptions. The only reason I took off a star is because of a recent incident. A Cigna rep took it upon themselves to tell my doctor's office that my coverage was ending when it's not. I'm in the process of transitioning my coverage to a Cobra program. I realize that Cigna had no way of knowing that, but that is precisely why they shouldn't have contacted my doctor. I would still use them again.

They suck! They make you get prior authentication for things other insurance companies cover without a hassle.

Worst customer service I have ever had. Over the counter website sent my products to an address that is not on my profile and they won't do anything to remedy it. Says I should have checked the address before submitting, it did not give me that option. When I call and talk to someone they are like robots, no help. There system does not make mistakes, omg! Horrible service. Changing this year.

Mi experiencia con Cigna ha sido muy frustrante. Tras presentar una solicitud de reembolso con toda la documentación médica requerida, he recibido una negativa basada en argumentos que no se ajustan al propio condicionado de la póliza. Resulta preocupante que, incluso aportando informe médico y cumpliendo los requisitos establecidos, se busquen motivos para no cubrir un tratamiento. El servicio de reembolso genera muy poca confianza, ya que transmite la sensación de que el objetivo es evitar el pago más que ofrecer un apoyo real al asegurado. Estoy con Cigna porque es la aseguradora incluida en mi empresa, pero, sinceramente, no la recomendaría.

Tuve un problema con el número de sesiones de psicología. Dirección de psicología nos contaron sesiones que nos habían facturado por error, y no se habían realizado, y otras que en realidad entraban en la póliza anterior. Ni explicando con detalle sobre cada fecha qué estaba mal, ni indicando que estaban contando sesiones del año anterior, nos hicieron caso. Frustrante, como hablar con un muro, se limitaban a repetir lo mismo.

Cigna Medicare advantage plans are the absolute worst! They deny so many claims or pay very little. When I had Cigna this was the case. They actually paid 18 cents on a claim of several hundred dollars. I filed an appeal, but they rejected it (surprise surprise)

I used Cigna for my primary health insurance in SW Florida in 2021 and was very happy with them. Good selection of quality doctors, labs and hospitals without any issues when claims were submitted by my doctors. I would use them again.

Horrible customer service been charge full amount for lab , their systems would anything not to pay for services cover by their policy,