CignaReviews of cigna.com

Missy helped me with everything I needed and more. She was beyond polite, personable, helpful, and caring. I was amazed by the help she provided finding not only one specialist that met my needs, but two in two different fields. 5 stars aren't enough to cover her support.

Just coming up to the one year anniversary of the start of my Cigna shenanigans. I realize that for the majority of people you cant do much to choose your health insurance once your employer has chosen the short list and i realize I'm probably just shouting in the wind by posting this but if at all possible avoid Cigna. Customer service - utterly useless. I was hospitalized July last year - Cigna processed the claim incorrectly, the hospital therefore overbilled me by about $4000. Trying to get Cigna to fix the mistake has been painful. I've spoken to 15 different representatives at Cigna, individually all very nice people who appear to know what they're talking about but collectively - totally ineffective. The first 8 or so said they could all see what the problem is and that they would fix it but nothing ever happened forcing me to call back. A supervisor got involved promising to get it fixed and promising to keep me informed of progress ("even if there was nothing to report") she disappeared after one phone call. Five more phone calls - issue still not resolved ("its being process - call back in a few days"). Final straw - talked to a representative who said she would take responsibility for the issue and that she would definitely, definitely call me back (again "even if there was nothing to report"). That was a month ago. Update 23 July 2020: I contacted LetUsHelpYou as requested and provided full details of what has gone on. I was hoping that the LetUsHelpYou team would have some clout and be able to get things moving but they've been just as disappointing. Sure my assigned associate keeps me informed once a week as to whats happening but the update is always "the claims department says they are working on it". The associate never responds to my request for further details - working on what and what is the hold up exactly. Very frustrating. Another month gone by - no progress made. Update 23 August 2020: Well my assigned associate kept me informed every week for the first three weeks but now he's lost interest. Haven't heard from him for a month and the issue is still not resolved.

Utterly horrible dealing with their online chat team. Nothing gets fixed and they randomly close the chat. They also clearly don't speak English as a first language.

If I could I would give NEGATIVE star rating. I am so disappointed and FRUSTRATED with Cigna! My husband works in a place where they switched to Cigna. We have two special needs boys which got therapies since 2014 from a sertain place that was out of network. We contacted the agent to get help and it's already 7 months as nothing moves. In the beginning, it was "one-two months..." Then, "holidays..." After it " send us the last insurance statement so we can see how much the previous insurance paid". Next, "send us diagnosis of your boys". After it NOTHING!!! I called during the begging of this long process to Cigna costumer service and had been said you don't do this. The WORST costumer service with a RUDE person! So now my boys without the therapy and it's THEIR FAULT because this the ONLY place which won't give up on any behavior. I don't know what else to do because the agent tries to push things and NOTHING really happened. Even the person from the therapy place cannot reach the one who takes care in Cigna because she do NOT answer the phone calls and emails don't get respond... I don't know what else I should do to help my kids!!! If you honestly want a normal insurance that cares about their clients don't go to Cigna!!!

No Cigna ever if i have a choice to make.. i got this insurance through employer and anytime i have a query or pre-authorisation for medicines or my pharmacy waiting for coverage details they take days and days without any response.. i have to call them several times to check status and every time i call them they would transfer me to department to department claiming they dont have access to these details I am not sure any of their customer representatives actually know what they doing and which department covers the medicines ... each department ask you for all details including list of medicines and then they say they dont have access and they transfer you to some other wrong department just to repeat yourself to hear that they don't have access and they sent back to same department you started with... it happened to me everytime

I would rate Cigna o star if i could. Eight months of emails back and forth for a 400 pounds claim on dental work done and it is still not settled. You will get plenty appologize emails and the inconvenience that it is causing but thats all you will get they just give yo the run around. Last email was they will strive to make future dealings with cigna a more pleasent experiance,after 8 months i dont think that is going to happen!!.I have asked my employer to change health care companys so will not be dealing with this cowboys after the end of this month so keep the claim cigna and put it towards your companys profits.

Would give them 0 stars. You ask for a quote online they give you one which is extortionate then pester you everyday with phone calls I have blocked them. Having read reviews about them I am glad I did not continue. You have been warned!

Always claim they are not in my area