CignaReviews of cigna.com

I only gave 1 star to leave this review. Dealing with Cigna is such a headache. I finally get my claim rep on the lone after countless days of jumping thru hoops, and the minute I ask a question...he goes silent and disconnects. I attempted to call back and speak with MARQUIS 1 minute later , and mysteriously he’s out of the office right now. Of course when you speak with someone else they don’t really assist, because you’re not their claimant. It never fails when dealing Cigna. The WORST insurance company ever.

Cigna is a predatory company. Some of their provider networks are so narrow they should be illegal. For example, there is a hospital 10 minutes from my house, but it is not in-network so now I have a $1,200 out-of-network bill because my infant child was choking. The closest in-network hospital is 30 minutes further. Also, their customer service representatives are not well trained and - either purposefully or inadvertently - communicate false information. This has led to avoidable out-of-network costs.

I had a weird experience with Cigna this week. I had a UTI and the bills I received were astronomical. I was upset with the bills because I have an HSA and I have to meet a high deductible. I called Cigna to see if they could help me find a provider and lab that would charge less in case I need services in the future. (My dr used a hospital lab instead of an independent lab so the charges were high) The customer service rep told me he would have the lab portion of the bill reprocessed and paid in full by Cigna by the end of the following week which would have been 8/7/2020. This struck me as odd, since the charges went to my deductible legitimately. I doubted they were going to pay the lab bill, but I followed up with them today. Sure enough, they did not pay the bill. I am dumbfounded as to why the customer service rep told me they would pay the bill. I never complained about their not paying, since I have a deductible, I just wanted help in finding new, more affordable providers. Anyway, what kind of goofy customer service is that? I spoke to a different representative today, who advised me that independent labs are cheaper than hospitals, a fact that I already knew, but no one was able to look at CPT codes and tell me what other labs charge. I was told I needed to provide tax id numbers and cpt codes so they could access the contracts. I don’t know why Cigna does not have this information if they are processing claims. I think Cigna should be able to provide better customer service all around. Telling me a claim was going to be paid when it was not going to be just made a difficult situation worse. I would give 0 stars if I could.

Dear Cigna, My son has Mild Mental retardation. He had a seizure in the doctors office. He's having intense facial tics. Cigna's response to paying for a CPT code 95712 EEG. "This policy is meant for healthy individuals. You can't have any underlying conditions when you sign up for this policy." Apparently Cigna is above the pre-existing conditions laws that state you can't charge someone more due to pre-existing conditions. They offered to cover it for $600 more a month when I already pay $450 a month. First off my son is healthy. He has special needs and these are discriminatory practices. Saying that a child with MR is not healthy and won't be covered is the sickest most disgusting business practice I've ever heard of. IN CONCLUSION DO YOU REALLY WANT INSURANCE FROM A COMPANY THAT DISCRIMINATES AGAINST SPECIAL NEEDS?

we obviously need medicaid for all in the US, universal healthcare this system is a joke, this company is a literal cancer it is literally more cost efficient to get rid of the health insurance system and have the government administer health care......

Cigna is the most garbage insurance company I have ever had. Three times now, I have gone to healthcare providers IN their network, been told up front that my services would be covered, only to be notified at a later date that they would not be covered, and that I was responsible for footing the bill. Avoid them like the plague, because that's what they are. I'm doing everything I can to get my employer to switch back to United. I wish I could give them zero stars.

THEY ARE THE WORST INSURANCE COMPANY I HAVE EVER EVER DELT WITH THERE CUSTOMER SERVICE IS CRAP,SERVICE THEY PROVIDE IS CRAP ,I LITERALLY HAD TO GET INTO IT WITH THEM ABOUT A DOCTORS OFFICE THAT WAS TRYING SINCE JAN TO HAVE THEM FOR INSURANCE ,IT WASENT UNTILL I TOOK THINGS IN MY OWN HANDS!!!!!!! TRUST ME YOU DO NOT WANT THEM FOR INSURANCE!!! AND I HAVE HAD MY SHARE OF INSURANCES, AND WHAT REALLY BLEW MY MIND ,I Google THE TOP TEN ,AND THEY WEAR IN THE TOP 5 OMG ACTUALLY AM CANCELING THEM TODAY I HAVE BEEN THU MORE RED TAPE THAN ANY OTHER INSURANCE COMPANY!!!!!!

This company is full of CRAP! They are money hungry and will ALWAYS deny claim. I have been trying to get my disability claim approved since APRIL!!!! I have asthma and prior to covid-19, I was sick. I ALWAYS get since late February or early/mid March with my asthma and bad  allergies. I've had asthma since I was about 11 yo. March 31, 2020, my boss encouraged me to go out on fmla/short term disability because I wasn't getting better. I saw my doctor April 1, 2020. Now, at this time I was taking my nebulizer 3-4 times a day because my breathing was bad. My doctor took me out of work for 90 days TO PREVENT ME FROM GETTING COVID-19! Since then, I have been going back and forth with dumbass Cigna trying to get my disability claim approved. Took 2 months to approve my fmla. I was told different information from ALL of their reps. Some telling me to send something in, others saying no you don't have to we have everything we need. Only for them to deny it because I didn't send anything in. Finally got it approved however, Cigna just recently LIED to my employer saying the denied ALL of my leave. Not to mention I've I've trying to get a hold of Romela, who is SUPPOSED to be a senior manager or something, for over a month to file a complaint. She LIED and said she called me and didn't and still hasn't. And now they have denied my disability claim and appeal. I spoke with Lesleigh Hatkins July 8th about my appeal. She KNEW she needed additional information from my DOCTOR, things I can't give her, but instead called me to ask questions and LIED and said I told her after I told my treatment in April I was ok. She also KNEW my doctors office was closed due to covid-19, but instead falsified why I hadn't seen my doctor since April, yet KNEW that I was in communication with my doctor this whole time. This company is horrible and I will be leaving this review wherever I can! Edit: whoever is responding saying "email me" all I get back is a generic automatic email saying register for cigna and it gives you no additional email to register! Full of crap! Thanks for the FALSE hope K.S.