CignaReviews of cigna.com

My C-section was planned in October 2020 and the hospital sent all the required documents to the insurance and cigna medical team asked for the report. Unfortunately due to emergency, I had to deliver my baby girl 2 weeks prior to the planned C-Section. Cigna was informed of the delivery and the so called medical team requested for the medical report. I contacted the hospital's Ultrasound department, the medical records team and the billing team who confirmed that the report was sent but Cigna denies having received it. After 3 months of follow up, they are covering only basic routine maternity bills, I am a GOLD member and they do not even see the limits for a C-Section. The medical team who reviews the bills should have been in the hospital during the C-Section to evaluate the reason why an emergency C-section was done, this only has to do with saving a baby's life. I have been calling the customer service several times and got confirmation on 23th Feb 2020 that Cigna has received the report on 7th Dec 2020 and when I called yesterday, the agent said, cigna didn't receive the medical report yet. My husband lost his job due to Covid in Mar 2020. I managed to pay the insurance all the bills and now I am being told that I will not be covered. I was out of the country for months due to Covid restrictions and only claimed routine pregnancy check ups in September even if I was a member for more than 3 years. I am very disappointed with Cigna. If you are an expatriate, never get Cigna as insurance because when you have to claim your bills, you will be said your child will not be covered as he or she is now a US citizen and will not be covered by Cigna. Cigna Team, where should I have given birth to the child if I live in US???? This is very RIDICULOUS. Don't cheat people and take people's money when you cannot provide a minimum service. The customer service is poor to such an extent that they do not even have follow ups and common sense in dealing with claims and people. Cigna team, you are dealing with people's money, please at least be human. The whole world is dealing with an unprecedented pandemic, at least do your part to people who were able to pay your bills. I left the US and the Cigna Insurance due to the pandemic and all my bills have to be taken care as per the policy guide. I would never recommend anyone to take Cigna as insurance. Once they get you money, they don't care about your bills.

DO NOT take out insurance with Cigna. I took out insurance for Switzerland to be covered for living and working there as a resident, to then later be informed that they would not cover me if I became a resident. This was sold wrong in the first place as I was reassured that I would be fully covered. I was told on my first day of work in Switzerland that I wouldnt be covered. I then replied to that email and no one ever replied to me even after 3 months of asking. The company is AWFUL to get in contact with and is a total waste of time as no one accepts any responsibility. I finally got in touch with the complaints department and it took weeks to get a confirmed refund and cancellation. Months later I am still fighting for my refunds. Cigna gave me 2 refunds and missed the third. They have not released the 3rd refund but instead of refunding, they have now charged me again for this service. PLEASE whatever you do, do not take out insurance with Cigna. I cannot stress how disappointed I am in this. It has taken me days worth of time to try and resolve this and I am not even there yet.

I cannot believe I went from one crap insurance co to another! the first person in CS didn't know what she was doing and I kept having to say "are you there". I called back and got someone else and I immediately asked for a supervisor. he didn't say a word to me and all of a sudden I hear hold music. I will be dropping this insurance as soon as legally allowed! There are no more competent people in the workforce, they have all retired or died and we are left with crap.

I depend on a CPAP machine to live. I spent 35 minutes on the phone with a "specialist" in durable medical equipment who kept trying to send me to places 100 miles from where I live while there is a great CPAP supply store within 20 miles of my house but it is "out of network". I am convinced that Cigna intentionally looks for these obscure locations well away from population centers to reduce the amount they have to pay. I literally despise health insurance companies, especially this one. If it is avoidable, mine isn't, don't get insurance from this company.

Cigna can and will fight you every step, every appointment, every medical expense of the way to make sure you have to pay for virtually everything out of pocket on your own. Both my husband and I have Cigna now (we don't have any choice it's what our employers offer) and we just don't go to the doctor because we know that Cigna will ding us for something. I've had multiple occasions where I would call and verify to make sure something would be covered (and be told yes it would) only to receive a huge bill in the mail. Please if you have a choice do not go with Cigna, it's the most stressful insurance experience I've ever had. It's almost better to not have insurance so you know what to expect.

My wife spoke with someone named Oscar about a claim that was denied based on it having been submitted under her married name instead of her maiden name. Oscar was incredibly rude and condescending, and her interaction with him was one of the worst examples of customer service that I've seen in recent years. We'll likely need to call back, as Oscar ultimately failed to help us, and I sincerely hope that our interaction with him is not representative of Cigna's customer service at large.

CIGNA is absolutely ripping off people. Its the worst health insurance company we had to deal with. I had urged them to explain why I had to pay out of pocket in year 2020, despite our deductible was met. The calls get directed to South America. Some customer reps have a thick accent and very hard to understand. I wanted to talk to supervisor. I was kept on hold for 40 minutes and then they disconnected me. I called back again, they again kept me on hold for 35 minutes saying that the supervisor will be in here shortly. Not acceptable. Finally, I got to talk to a supervisor after 1 hour 20 minutes. Its very very hard to get hold of customer service.

Refuse this healthcare if your company offers it! My wife had 2 surgeries followed by 2 chemotherapies for her cancer. As some celles were resisting, doctors recommended genetical analysis to spot possible better treatment. They refused to cover it and we entered months of discussion. Finally they offered external medical consulting paid by them. The 2 external consultants concluded it was beneficial to do this genetical anlysis so they finally accepted to cover 80% of it after months of discussion. We did it then left south america for France. My wife first received a radiotherapy for the head as the cancer was expanding now to the head. Then the insitute for cancer stated she needed a chemotherapy and CIGNA required additional documents from the doctor to accept to cover this chemotherapy like it was new (remember she had 2 chemotherapies CIGNA covered w/o any problem before). They are doing their best to delay everything and the result is that my wife is pending her chemotherapy since 1 month until we can collect all documents required by them: basically they ask the doctor to write what she has and which treatment she needs like if it was something new my wife has a cancer!!! The customer service is terrible: they send you the same message again and again : "we are here to help you... please provide following documents" and when you tell them ok, so please send me a message telling you are covering this treatment, they send you again the same message: "we are here to help you... please provide following documents" My wife's status is degrading week after week and CIGNA is still refusing to cover the treatment without us providing more and more documents. The big mystery is why they accepted to cover 2 chemotherapies before and now they refuse to cover another chemotherapy w/o new documents??? STAY AWAY FROM THEM!!! Have a look to the real evaluation of CIGNA on Trustpilot: search for "Cigna" and look at the evaluations...