CignaReviews of cigna.com

I've just phoned Cigna Dental Helpline, and after their recorded reply to 'hold' as all advisers are engaged, the line goes dead! This happened 4 times. Unfortunately it is a corporate supplier selected by my company, and cannot choose another. Before Cigna, we used to have DENPLAN which was superior to Cigna. To maintain a balance to this narrative, I must say that the turnaround to repay expenses has been good, hence why I increased from 1 star to 2 stars! Their web portal is clunky - I've seen and experienced better portals! I'm still waiting to hear from Cigna about funding for a treatment plan. An agent called yesterday at 3.29 pm, but despite calling back at 3.30 pm, a recorded message was played out basically saying we know we called you, and we will call you at "a later date if necessary"!

TERRIBLE! I would not use out of choice and will be talking to my company (large international bank) about switching providers. I am out of pocket over £600 after sending the invoices over a month ago to cigna. They ignore my emails and no one answers the phone after an hours wait! No one returns your calls on the automated callback. This is a terrible service for private health care. I have no had to place my sons therapy sessions on hold as I can not get through to anyone to discuss my reimbursement of the claims I have sent. I'm absolutely disgusted in this service! And will be calling my company today to complain. They write on here to email the below address which I did first thing this morning. I had an email back asking for my contact number and when was best to call me. I replied that I am free now. I received a response hours later that my details would be sent to an internal team to investigate urgently... 9 hours later and no one has contacted me and shock no one is answering the phones after an hours wait. Two hours of my day cigna have wasted today and I've still not spoken to anyone. What an absolute joke of a company!

Absolutely diabolical service and this is merely on the fact you cannot even get through to speak to anyone. I started dialling the Cigna number at 7.55am (lines open at 8am) and i got passed though to a voicemail as office hours were 8am to whatever the recording said. I then dialled at 7.59am and got through inputting my Cigna ID at which point it was 8am and I joined a queue and was there for 45mins before the automated voice suggested I leave my details for a callback as they had a high volumes. This is not the first time this has occurred. Absolutely ridiculous what is the point in paying for PRIVATE health when you cannot even get through. There is not queue numbering system so you don't even know where you are in this queue. Employ more staff so there are more people to answer calls and address people's medical concerns. This plan is through my company and I will be contacting them to complain and appeal for them to consider BUPA who we were with before but for some reason switched to CIGNA, huge mistake!

Tried 3 times to reach customer service, 30 mins waiting time each, and no one ever picked up. Left call back msg twice, no one ever called. Wanted to report obviously wrong reimbursement but didn’t really have a channel. Extremely bad customer experience.

Cannot get through on the phone.

More than 60 minute wait times every time you call in to ask for an authorisation number. If you email, they call you back and just leave a voicemail if you miss the call, so you have to go through being on hold for an unreasonably high wait time all over again. Bad service guys. Covid isn’t an excuse. Get more staff to meet demand??!

I’m with Cigna through work and their customer services are absolutely diabolical! I had a basic dental filling and after submitting all the relevant documents via email they rejected my claim saying there was insufficient evidence (itemised dental work involve and receipts all attached). I’ve been trying to contact them now for days and have been on hold for over an hour. They have an call back system but pointless as I’ve logged so many calls and no one has come back to me. Theres no way to communicate with them. Stay well away.

I cannot get through to an advisor. It just puts me in an endless queue. I have tried several times, on both the main number and my company's dedicated line. I have spent over 2 hours in total waiting. There is no indication of my place in the queue, so no idea if progress is being made or if there are any calls being answered. It is reasonably urgent as I need to get an authorisation code before a medical appointment in two days time. This is not good enough! *** update *** Tried the letushelpyou email, sent my membership info, and asked them to call me. Unfortunately they can't make 'international' calls. I guess the letushelpyou team is in USA and not allowed to help members in other countries (including UK). I sent 2 more messages to them but didn't even get a reply.