CignaReviews of cigna.com

Update - finally received a call from Cigna. got there eventually. They had an unanticipated spike in call volumes. I moved them to 4 stars from 1. Cigna - extremely disappointing service. Please advise customers if your support lines are down – it is very frustrating as I cannot get through to an Agent via the phone or emails since yesterday - none of the Cigna emails written to (UKinfo, LetUsHelpU, MedicalClaims, BriteTeam, Marcomms) @ cigna.com are responding. Why is there total radio silence from Cigna?

Help line is inaccessible. I've been on hold for 2 days now, call-back service "not available at this time". I got this insurance through work otherwise I would've changed provider. This is horrendous.

Abysmal customer service. Call back request made last week via automated system not returned. So called again and decided to wait on hold. 55mins later, phone goes dead. I have a business to run, time wasted is an extra cost on top of the premiums I’m paying to Cigna. Moreover, what’s the point of paying for private care if I can’t get authorisation for treatment when needed? Can go via NHS if want to be treated like this… Recently transferred multi patient company policy to Cigna on broker recommendation. Seriously regretting the switch. Wish I’d read the reviews below beforehand. Do not join Cigna if you want actual private healthcare. And BEFORE Cigna trots off the useless pat response as below, I have already e mailed Cigna e mail listed below to complain. No reply as yet…. Useless company.

been trying for 3 weeks to get through on every break time... currently on a call waiting 2 hours!!!!!!! covid or not that's totally unacceptable alls I need is an authorization code

Customer service was very rude, not helpful, and blamed everything on marketplace when marketplace had everything in order. The workers names from today were Maria and Shonta. Will be leaving this service as soon as possible. Do not recommend.

Cigna agent promised to call back but never did. I called many times for the last two days and left a message. I need an authorisation code to urgently visit a doctor. Sent an email to Let us help you hoping they will reply. It seems like the company is out of business. This is so unprofessional.

Tried to call about 8 times. Each time on hold for up to 55 minutes before I had to hang up. Asked for a call back, missed their calls because each time I have been on a work call. Tried the LetUsHelpU email team too but not heard back from them either yet (unless it is in spam). They use to be great pre lockdown but now this is unacceptable. I need an authorisation code but have NO idea how I am going to get one at this rate.

Customer service is appalling. Hour plus wait times and the call back service does not work. I have surgery booked for 2 weeks time at at present cannot proceed because I can't get the authorisation number in time. People on the other end of the phone are fine when you get through but I cannot wait hour plus in the daytime when I am trying to work, normally through phone calls myself. The website is also useless, cannot do anything. I have also emailed but that gets no reply. This is a corporate membership and I know several people at my organisation with similar experiences. We have approached our benefits department to complain. Hopefully this year they will make arrangements for a different provider next year.