CignaReviews of cigna.com

I'm a member through a corporate arrangement. Unfortunately having tried on multiple occasions I've been unable to get through to an agent. The IVR directs customers to a call back service but again unfortunately I didn't receive a call back. Not sure why I contribute so much to a service that is clearly not geared up or resilient to deal with demand. Not sure how this constitutes a good outcome to their customers

Tried calling multiple times today and spent over 3 hours. Nobody picks up the phone and did not receive a call back either. Horrible service.

Impossible to get hold of. Having been on hold for over 6 hours in total across 2 days. Contacted them even at LetUsHelpU at cigna.com - that was at 09:00 this morning and still no one has contacted me. Looks like they take your money and switch the phone off

Requested a call back Friday no call. Called again Monday, held for 30 minutes, then requested a call back, no call. Held again for 45 minutes today, no answer. Terrible service! If you are thinking of changing your healthcare to Cigna then don't!

Completely pointless having a contact number as they are impossible to get a hold of, nobody is ever available to speak. Requested a call back which has been ignored, starting to think the NHS will actually be quicker....

Uncontactable. I have been calling each working day for over a week but no-one answers! No-one calls back. No response to mails. No agents ever online for virtual chat. No customer service or complaints contacts. I am about to lose the date reserved for my operation because I am unable to get pre-authorisation. :-( My organisation pays a fortune for this service....

Can't get through on the help line and they don't call you back. Next to useless. Don't use. Hello thank you for the message reply, I still have not heard back any action from this email address either. How do we get a pre authorisation code? Terrible experience

Terrible…… held on the line for ages, tried the callback service. No callback after 5 days. Tried emailing, no response after 4 days. Tried calling again today, held for 25 mins, was then answered but it cut off. Tried calling again straight after, waited for 20 minutes and then the clock hit 8pm when their lines closed so was cut off again. Absolutely gutted my company moved our health insurance to them. If someone who is reading this says to contact the let us help u email address, please note, I already have AVOID THIS COMPANY, CUSTOMER SERVICE IS SHOCKING