Choice HotelsReviews of choicehotels.com

For the most part, glad with the service. Super convent app for traveling cross country on road trips makes reservations a breeze. There has been a couple hotels I’ve stayed at that really shouldn’t be on their roster, but for the most part, I’ve been satisfied with the “Choice”.

my dad gave me a choice of hotels so i chosed choice hotel i would choice it as well if i was u

To whom it may concern My husband and I were recently stationed at Fort Carson , and we were in need of finding a hotel to settle in until we found a home. To our surprise , the minute we walked in the quality inn I wasn’t sure if I was in a smoke house or a drug hole. The lobby , the hall way and our room all smelled like smoke. When we got up to our room , while walking in the hall way all we heard was very loud music. And to top It off ,while we were trying to rest we noticed someone under the sheets , IT WAS SOME ONES PARTIAL DENTURES. We tried our best to get out the same entire day , but unfortunately it was not possible per the front desk clerk. The worse money I have ever spent on a hotel . The bed was obviously not cleaned properly. I’m guessing that the housekeeping left the fitted sheet on and did not remove it after the last client . We are completely exhausted disgusted and had to leave . I would really want a full refund !!!

I booked a room got charged doubled the price i have conformation of my 1 night stay and was told i stayed 2 nights which i never did so I called directly to hotel the manager got upset and wanted to argue i have proof in emails of our conversation saying that choice is the one that billed me now she told choice I stayed 2 nights because of a late check out which i did not. Decided to call directly to choice customer service didn't get no where after an hour of waiting on the line for them to tell me call directly to hotel to get it fixed. They are not helpful at all.

Terrible company! They offer good deals, but half the time, their app doesn’t work right. I have made reservations before, and then for some reason the reservation doesn’t show up on the app, causing me to make another last minute reservation. When I figured out two reservations had been made because of this, I called choice hotels. They told me they couldn’t help and I needed to call the hotel directly. The hotel told me they couldn’t help and I needed to call choice hotels. Both told me I had made a non refundable reservation and no matter the reason, I would be charged. So $100 later, I refuse to use them ever again. And because the hotels refuse to assist in the matter even though choice hotels is promoting them, I go out of my way to no longer use hotel chains affiliated with them. The benefits aren’t worth it for the hassle and cost due to glitchy apps. No thank you, choice hotels!

Despite the negative reviews I had read, I decided to reserve a room at the Clarion Inn Denver. Everything I had read was obviously incorrect. The staff is extremely nice, helpful & considerate. I have had no complaints so far, I have only had 1 negative issue & management went above & beyond to resolve it to my satisfaction. I especially enjoy dealing with the day shift that works the front desk. One of my favorite girls to deal with would have to be Yasmine, she is always smiling & makes you feel as if she genuinely cares about your happiness and comfort during your stay with them.

The hotel was great but I was cheated by choice hotel they guarantee the lowest prices but when I checked in the lady at desk asked why I'm paying so much room was $132 but room rate only $84 a night walk in. I called and asked customer service he told me to check website. I checked earlier in the week and the prices was about the same. He told me to check while talking to him. I did the first room was $80 but when I hit it it went to $140;a night. Please believe me when I say I am done. I was recommending to people but I am going to let everyone know.

All kinds of roadblocks when trying to redeem points in my account