Choice HotelsReviews of choicehotels.com

They stole money from me and are refusing to help in anyway. They are hands down the worst hotel chain, do not ever stay at any of their hotels.

Do not support Choice Hotels. The Standards of even "Decent" Hospitality aren't even present in their hotels. I am very disappointed with the Hospitality Industry today. This is why people have started making hotels in their Homes via Airbnb. The Human Nature of Being Nice and Caring about the Customers of your Business have left these Hotels. Guests spend their money in a hotel to rest. It is suppose to be like a Second Home and have the comfortable feel of a Home Away From Home. I have worked in the Hospitality Industry for years and I have been trained to make Guests feel Welcomed and Right At Home because that promotes Good Branding which Increases Revenue and Loyalty. I didn't work for the fanciest or most expensive hotels to give great service. Today's Hospitality Industry is lacking Human Compassion and Genuine Understanding. There is something deeply missing from this industry and it shows because I have stayed in all levels of rankings in hotels yet none of their Hospitality was even a bit close to what I gave in my small establishment. I do not know if all of the Great Front Desk Representatives left the Hotel Industry to start their Own AirBnB and that's whay is left, poor service because even in the best hotels but there is still something missing (Genuine Human Beings that are Friendly & Clean). It does no good to have a Quality looking establishment but the Service is Poor! The People make the Business and if the Human Interactions are not good then the Business will Fail. I think the People are demanding for the Greed to end and to pay them for their worth... because America's service is awful now and the People are upset. If the service is awful and people will not travel from across the World to come here and get treated poorly especially if they just spent so much money to even get there... Wake Up People! Personally, I am not working for any Company or supporting any company that treats their Employees poorly so they need to get it together. Get Caring Owners because it starts from the Head. I hope this Company does better with selecting the Franchise Owners of this Company. There are plenty of Hard-Working, Genuine, Friendly and Fair People that would love the opportunity to be Selfless and make Revenue that will help not only help themselves but their entire Country around them and promote Constitent, Clean, & Positve Experiences for Everyone to Enjoy. Choice Hotels is not Consistent with their Hotels and that is why people do not trust the brand. They have these Franchises and they are giving them to Owners that do not care about delivering good service. Their Motives are off and it shows. World Travelers will not support a Hotel Brand that is not Consistent with caring about them especially when they are in a Foreign place and really need to see a smiling face. Retrain these Owners Immediately and make a Better Selection of who you are giving your Name too. All Money Is Not Good Money. It will hurt your business and even put you out of business if they cannot even clean your hotels properly or be nice. Someone said they were boycotting this Brand and now I see why. I had a horrendous situation at the Comfort Inn in Chipley, Florida. I contacted the Owners of the establishment and they did nothing. I contacted the Corporate office and they did nothing. Do not allow Companies to think it is fine to take your money and treat you poorly. These Review Platforms were created for Companies to get all feedback and help improve their business so they can continue to increase their profits and brand loyalty but somewhere along the lines, Poor Leadership, took place and the lines became blurred and they started to believe that they can treat people any type of way and still get the support of the same people... No. I am not supporting Choice Hotels anymore because where is the diversity in the Minority Owners, (there isn't). Choice Hotels deliver Poor Service, Poor Atmospheres and Poor Quality over all. Compassion, Cleaniness and Genuinely Great Service needs to be restored within these brands and until then, no one will support any of these lack luster companies.

I am writing this review on Sleep Inn & Suites; located at 1500 SE 5th Ave Dania, FL. 33004 Phone # 954-874-1800 Myself, wife and family we reside at this hotel from April 27th, 2021 to May 1st of 2021. I must say that this is the worst hotel to stay at, it should be boarded up and closed. I would NOT ever stay here again, as well as family, and will inform other family and friends not to stay at this hotel. I would NOT stay at this hotel if Jesus told me I was going to go to hell if I don’t; well then, I’ll be on my way to hell. I would NOT recommend this hotel to Jesus. I would NOT stay at this hotel if someone told me they were going to blow my child brains out. Well baby doll I love you. I would NOT stay at this hotel If someone told me they were going to chop my head off. I would NOT stay at this hotel if I were Satan himself, or recommend it to him. This hotel GOT HIM beat. This Hotel is JUNK..................................... The rooms were dirty, stains on the ceiling, walls and floors. Every morning. There's cigarette, weed smoke coming through the halls, it’s strong you’ll smell it coming into your room badly; so, I guess it is a smoking hotel. Enjoy yourself if you smoke, they do not care. If you stay there; SEE THE ROOM FIRST; CHECK OUT THE ROOM THEY GOING TO GIVE YOU BEFORE YOU PAY. IF THEY DON'T DO THAT; THEN YOU KNOW THERE'S A PROBLEM. I learned my lesson. The pool: if you get in it, you might have to take pills when you get out. The pool is dirty and nasty it is NOT well maintained. The front desk never has any towel available. They will tell you to wait for housekeepers to come in the next day. Or they will put a request in. BUT they will NEVER follow up with you. NEVER. We went out and brought our own towels just to have. So, bring you some towels because you’ll get what you get, and that’s it. OR If you see the Housekeeper cart: just grab you some towels, and face towels off the cart, because they'll sure will play games with you. NOW at the front desk they’ll say """"they'll put a request in""""" That is a joke…. Front Desk CLAIMS they will tell them; but don’t FOLLOW UP with you or them to see if the job has been done, they don’t care. Also, they are SLOW checking people inn, SLOW. So, again if you see the cart: just get it. It was a problem all week. Do not talk to the housekeepers they DON’T NOT UNDERSTAND ENGLISH they from across seas. They need to see immigration ASAP. Some of the ladies at the front desk seem to have an attitude, so that the reflections of the managers, how they are acting; you can best believe the managers acting the same way; they do not care. IF you plan to say there sometime soon DON’T. You will be extremely disappointed. This is what it is a HOE=TELL a transitional Temporary Housing and you will see and smell that. Thanks Stan S

Comfort suites in monroeville Pennsylvania trish and Sanjay are the best they work the front desk if you find yourself looking for 10 star treatment and need a room call Comfort Suites in monroeville off of Mosside Blvd they will make you happy

Me and my husband are at econo Lodge inn & suites in Sweetwater Texas we rented room 105 the manager was very professional very kind the room is clean beautiful smells great and I recommend highly to anyone who is on the road or just needs a room to rent excellent and we would most definitely come back

We visited the Quality Inn and Suites in Austell, GA. When we entered our room for the evening we found a CRACK PIPE stashed above the tv!!! The desk clerk came and took pictures and promised to have the manager contact me. We left and had to find another hotel at 11 pm. 7 days later no response. Choice Hotels customer service can't refund my money. Poor set-up and poor service.

I would like to amend this review. After further research, it was not Choice Hotels it was - GuestReservations.com The other reviews are right on target. Do NOT book with Choice Hotels. We thought we were booking on the hotel's personal website for my mother's funeral but instead were taken to a 3rd party - choice hotel. The service charges are outrageous. We canceled within 15 minutes and then were told no refund. So, we said, ok, we will cancel our cancellation - nope. We have to rebook and would not be refunded. We instead went with Travelocity - they are GREAT! Choice Hotels are worse than robocalls. Avoid them like the plague! ____________ My apology to Choice Hotels. This is an apology to Choice Hotels. Not sure how it happened, but when trying to make a reservation at Quality Inn & Suites at Coos Bay we ended up at guestreservations.com - not Choice Hotels. Somehow we did see the Choice Hotels webpage and logo and assumed the reservation was through them. It was not. I have noticed many others have posted similar comments toward Choice Hotels and it may be a result of being directed to a 3rd party booking service. Choice Hotels might want to look into this and see if other customer comments are similar to our experience. I again, apologize. Stay away from GuestReservations.com This is the actual site from which we lost $300. Beware. We have no further recourse.

My husband and I are planning our trip to Denver to visit family. I booked a hotel for our family of five and used priceline.com to do so because they have a 24-hour free cancellation of all of their bookings - I always go through priceline. Apparently priceline used a reservation option from booking.com without sharing that information. So when I booked it and then we realized the hotel was much farther from our family than initially mapped. Priceline and Booking.com both refuse to refund my money because Quality Inn is the organization who received my money in the first place. However, Quality Inn reports a "no cancellation policy" and points me back to booking.com to request a refund. Not sure why an organization would give me a refund of money they never received in the first place. Quality Inn purports "award-winning customer service" on their canned hold information. Funny, I don't see how you can have an award-winning customer service but refuse to return money for a reservation that will never happen that was cancelled within an hour of it being made. Thank you for stealing money from a family of five. We will never stay at any Choice Hotels brand hotel ever again and will tell every single person we meet this story.