Chill ChairReviews of chillchair.com

Ordered a chair last month and received a faulty unit where the massage rollers didn’t move. Customer support informed me that it was a motherboard issue and said they would send a replacement part—along with a video instructing me to fix it myself. It has now been 20 days, and the chair remains completely useless. For a premium-priced product, I find it ridiculous that I am expected to repair a faulty unit instead of being provided with a proper replacement. Extremely disappointed with the poor service and lack of accountability. Would not recommend.

An issue occurred during the ordering process, but Rey on their Customer Service team was very helpful in getting it resolved in a nice and professional manner. As for the issue, turned out that there was typo on the form that they were able to identify quickly, thanks!

Got my chill chair as a birthday present from my wife. Initially, had some issues with the setup but Rey from customer service provided me with the greatest customer service experience. I'm really happy with this buy.

Excellent service, excellent product

Fabulous product (I love it so much I've ordered one for both my offices) and awesome service!

Excellent customer service with Rey. My chair rotor continues to run until the battery dies. He was able to diagnose the issue based on the video I sent him and he processed a replacement part on the same day.He was courteous and timely . Now i wait for that part arrive so the issue can be fixed and I can continue enjoying my chair . Maria

I purchased from them and a few hours later saw a promo code for $100. I contacted them and within minutes, they replied and took care of the promo code. Quite amazing to get that quick of feedback and a refund!

I have had my Chill Chair for about 5 months now and love it! Very comfortable and easy to use, I have already recommended it to family and friends!