NR
Return process
I sent the chair back as it didn’t fit my needs. The return process was difficult since it’s a bulky chair. If you anticipate a possible return, keep the original box and styrofoam packing because it costs $150 to get new box shipped to you if you no longer have the original. Once returned, it took about 3+ weeks to get a refund credited back to my card. Customer service was polite and helpful all along the way. They sent videos to help dissemble the chair, which was very helpful.