Chi DogReviews of chidog.com

Response from Chi DogOct 6, 2025

LP, Thank you so much for the feedback! A few easy options for 4.5-lb pups: Portion + freeze: Cut the tray while still slightly frozen into daily portions, pop portions into freezer-safe bags or air tight storage containers, and thaw only what you need. Adjust your plan: We can ship smaller quantities more often so nothing goes to waste. If you’d like, email [email protected] with what you’re using now, and we’ll set up the smallest, least-waste routine for your pup. Warmly, The Chi Dog Team

Response from Chi DogOct 6, 2025

Deborah, Hi there—thank you for giving Chi Cat a try and for sharing this feedback. We’re sorry it was a struggle, especially with an older cat who has health issues and a sensitive appetite. We know the food is an investment, and wasted meals are frustrating. A few quick tips that often help picky cats: Go slow on the transition (7–10 days+), starting with a tiny sprinkle mixed into the familiar food. Serve slightly warm (room temp or gently warmed) and offer very small portions more often. Use a light aroma topper to start, then taper down as acceptance improves. If you’d like, we can help tailor a plan based on your cats’ age, health, and preferences—sometimes a different recipe or transition schedule makes the difference. Please reach out to [email protected] and we’ll work with you one-on-one to minimize waste and improve acceptance. We genuinely want this to be easy and worthwhile for you and your cats. Warmly, The Chi Dog Team

Response from Chi DogOct 6, 2025

Cristina, Thank you so much for the feedback! Totally fine that he prefers it straight from the fridge; many cats do. Your 50/50 transition with Hill’s K/D is a smart approach—keep going at his pace and small, frequent meals are great for hydration and comfort. About the packaging—we hear you. We’re continually working to reduce waste while keeping food safely cold. A few options that can help right now: Recycle: All of our packing material is designed to be fully recyclable. Reduce materials: We can adjust shipment frequency or tray sizes to cut total packaging per meal. Just let us know. Thanks again for choosing Chi Cat! Warmly, The Chi Dog Team

Response from Chi DogOct 3, 2025

Mark, Thank you! We’re so glad your pups love the food. Great suggestion on two-sided packaging—I’ve passed it to our product team. In the meantime, many customers portion a thawed tray into two to four meals and store the unused portion in an airtight container in the fridge. Appreciate the feedback! Warmly, The Chi Dog Team

Response from Chi DogOct 3, 2025

Carole, Thank you for your feedback! That’s our standard—we strive to deliver the best customer experience every time. If you need anything else, we’re here. Warmly, The Chi Dog Team

Response from Chi DogOct 3, 2025

Sarah, Thank you for being a long-time subscriber! We’re thrilled your pup’s doing better since being on Chi Dog. A few notes: Travel option: we’re always expanding and would love to explore a more portable format. For now, we recommend pre-portioning and freezing; they travel well in an insulated bag and thaw perfectly. Sourcing/organic: our meals are human-grade from a USDA-inspected facility. We don’t label “organic” due to supply constraints, but we use vetted suppliers and keep ingredients simple and traceable. Loyalty perks: we'd love to be able to offer more incentives and gifts, and we do the best we can as a small company. Thank you again for your support! Warmly, The Chi Dog Team

Response from Chi DogSep 30, 2025

Beth, We're so sorry for your loss. Thank you for sharing that your little one enjoyed the Water diet—that means a lot to us. Kidney failure can move so quickly, and our hearts go out to you. If you ever want help honoring their memory or support for another pet down the road, we’re here for you. Warmly, The Chi Dog Team

Response from Chi DogSep 30, 2025

Lori, Thank you so much for sharing this! We’re thrilled Jack’s loving his meals and feeling more energetic—and that your experience with our team and Dr. Bohrer was so helpful. If you ever want to fine-tune portions or try a gentle rotation, we’re here for you. Give Jack a pet from us! Warmly, The Chi Dog Team