MP
My Molly (5 year Havanese breeder) 6…
My Molly (5 year Havanese breeder) 6 years old does not like this food. I made the mistake of buying enough to get the lowest price AND to get delivered so we didn’t run out. Their policy is shipping is only Monday- Wednesday!! They do two day delivery and no Sunday!! I placed a second order due to this restrictive policy. Spent about $300. I emailed to cancel my subscription. He did NOT offer me any discount or refund!!! Molly is a fussy eater. Buyer beware.
Response from Chi DogOct 23, 2026
Thank you for sharing your experience. We’re sorry to hear that Molly didn’t enjoy her Chi Dog meals. We know how challenging feeding a picky pup can be! Because every dog has different tastes and preferences, we always recommend starting with a smaller order before purchasing a larger quantity to make sure your dog enjoys the food. While the majority of dogs enjoy our meals and transition very well, just like people, every dog has their own individual tastes and preferences, and we understand that not every recipe will be the right fit for every pup. Our meals are fresh, frozen, and perishable, so we’re unable to accept returns or provide refunds simply because a dog does not like the food, including when a larger order has been purchased. This is one of the reasons we encourage customers with picky eaters to start small before stocking up. We also intentionally ship Monday through Wednesday to help prevent frozen, perishable orders from sitting with carriers over the weekend. This schedule is designed around getting the food to our customers safely and frozen. We’re always happy to help with feeding and transition tips for picky eaters, and our team would be glad to work with you on some ways to encourage Molly to give the food another try. — The Chi Dog Team