Chewy.comReviews of chewy.com

My dogs congestive heart failure medicine got caught up and shipping and upon calling Chewys customer service they priority next day shipped me another bottle of my dogs congestive heart failure medicine. Would get five stars but the fact that it got caught up in shipping for 6 days made it to where I had to leave one star off. But their customer service in my opinion is a huge five stars and I appreciate the professionalism and taking responsibility for their product and coming up with a more than fair solution. Way to go chewy!?

Have purchased urinary cat food plus additional things from chewy for many years. I stopped the AutoShip on urinary cat food because my cat passed away. Today, a florist delivered a vase with three yellow roses and a sympathy card from chewy.com on the loss of my pet. We were totally surprised and touched. A great company thank you.

Chewy cannot control shipping, and they actually believe the shipper saying it's on the truck! My stuff has been on the truck for 3 4 and 5 days. I've been trying to tell the supervisor of the attention you're not going to deliver tonight when they told me they were talking about 8:00 could never happened. This company is no good they don't follow through their promises and they don't listen to the customer! Even gave him a chance on the second delivery the same thing happened. Don't waste your time Don't waste your money

Called customer service to get info on a declined charge that was still able to be processed somehow and is showing up on my bank statements. I called, woman named Jennifer answered, was not nice, had an attitude, was cutting me off the entire time and then accused me of screaming and yelling at her. Obviously I was not, and the phone calls are recorded so she cannot lie. She then spoke over me again and said "IM HANGING UP NOW YOUR YELLING" and hung up the phone. Don't know what her problem was but she has issues. And yes, I happily called back to report he to her supervisor who is reviewing the recorded phone call. And no, as of now I do not have my refund. I have proof of payment as well.

This is the 2nd time I have ordered 48 cans of Pedigree beef gravy 22 ounce cans,and this is the 2nd time you have cut my order in half. If you do not want my business, please inform me and I'll leave you alone and I'll let others know just how precious you are.

Dog food always gets here on time!

Today I received the nicest card and painted stone from chewy in remembrance of my kitten that passed away. Me and my daughter were really touched and appreciative. Thank you Chewy!

Chewy went above and beyond any expectation we had of an online retailer. We lost our family dog and when we cancelled our subscription they went out of their way to send us flowers from a local florist with their condolences. I will be a repeat customer. Overly impressed and grateful.