Chewy.comReviews of chewy.com

Order from them from time to time. Got a coupon in the mail offering $20 off on a purchase of $49 or more. Loaded up $60 worth of items in the cart and tried to apply the coupon. Get a message that the coupon is invalid with possible reasons as expired or entered incorrectly. Neither of which applied here. The coupon does mention excluded items but there were no messages to that effect in the error detail and no link to explicitly state what the exclusions were. Called customer service and it quickly went from information to negotiation. Couldn't tell me why the coupon didn't work. But offered to take $10 off instead of $20 and forward it to some nebulous customer service team who *might* apply an additional discount. Don't think so. It either costs a particular amount or not. What am I going to do if they don't give the additional discount? Pay shipping to send it back? He said I could email customer service. They quickly replied that I should call the customer service phone line. Okay, so how many times am I going to go one place and have them tell me to go back to the original place that sent me. Answer: once, that's it. If you're going to offer discounts then it ought to be upfront on what is included and what is not. And provide the representatives with the ability to either match the discount or tell you immediately that they can't. Not try to negotiate a lesser discount. Oh and when I emailed customer service I told them that I had been on the phone and been directed to them. So in addition to that, they need to actually read the entire message you sent them. Don't say I won't order from Chewy again, but from now on the discounts are going in the trash and I'm only going to order if it's something I can't find locally.

I’ve been using this service for at least a year. I just ordered stuff for black Friday. I get a email saying I have to call or my order won’t be shipped. I call they make me answer all these questions totally ridiculous considering nothing has changed and I always got my orders with no problem. Terrible customer service the lady threatened to not put my order through and wouldn’t give me a manager. Now they took the money And my order is still not shipping. Won’t waste another dime here.

I recently lost my pet. She was a chihuahua mix her name was Lady. I reached out to Chewy to let them know that she had passed I asked about sending orders that I had bought recently that were unused. They have me money back in a return they told me to donate the items that I wanted to return. The next day I got a delivery it was Chewy from it was a dozen yellow roses. It had a card with it saying how sorry they were for my family’s loss. Chewy you forever have my business. Such a big company can take the time to be so caring. Thank you so much Chewy.

They are the worst company ever they cancel your order without even letting you know anything I just happened to go and check to see if my order shipped and saw it was canceled without any reason I will never buy from them again

My experiences with Chewy have been excellent. The prices and fast shipping are appreciated. I recently changed my husband's account into my name, as he passed away. I was suspicious over the customer service agent probing for information on my pets, but I figured it was for personalized marketing. Yesterday I was shocked to have a dozen gorgeous pink roses delivered. If this isn't amazing customer treatment I don't know what is. Thank you so much, Chewy!

Chewy used to be about customers. Not anymore, they could care less if a $10,000/yr retail customer took a walk I order approximately $500-$800 worth of various pet products per month. I am going to guestimate that I have spent in 2023 about $10,000. Chewy had a special for Oxbow Pet bedding buy 2 get 1 free. I called 5 times, 2 CSR's told me that the Oxbow bedding was not on their "deals" section, I informed them that I was looking right at their site and it was clearly marked "deal" in red. 1 CSR told me that I needed to make 4 separate orders, no that wasnt correct. So I called in again on call number 4 the CSR told me I had to make an order from 4 SEPARATE accounts, I then created I ordered 12 expecting to have 4 free. Finally, I received the advertised discount, then today 11/22/2023. I was informed that all my orders that I paid for was canceled and the CSR told me it was for discount fraud. I had talked with 5 CSR's and 2 Supervisors, not one mentioned the fact that I could not order from or have multiple accounts. The only thing that was mentioned that there was one discount per account. I have ordered in the past where multiple discounts (Buy 2 get 1 free) on 1 order. My last call was to a CSR to inquire why my orders were canceled, his tone suggested that I was commiting fraud and I could NEVER have multiple accounts, I then asked to speak to a supervisor, who informed me that was Chewy's rule. I explained everything I have stated, while I was waiting him to review the "accounts" I checked Petco. com, they had an even BETTER sale on Oxbow bedding, where I placed my final order. I informed the supervisor that Chewy just lost a long term high spending customer for good. I used to love shopping at Chewy, now I have closed all my accounts. I have no future plans on ever using them.

I recently contacted the company via email to cancel a recurring prescription food order for my sweet kitty, Bella, as she had passed away. The next day I received a small bouquet of flowers and a touching condolence card as well as an email stating how sorry they were to hear of my loss. What an unbelievably touching and caring thing to do. If I could give them 10 stars I would.

We’ve been using chewy for all our dogs food, medications, and toys for 8 years. They are the only large company we interact with that has a live rep answer their phones when you call (within 3 rings!) The customer service is simply the best. They also care about us and our pups. They sell quality products.We love them and they always send thoughtful cards/gifts for our dogs special events/holiday! THE BEST.